Customer Support Team Lead @ SuperSeva

Home > Customer Success

Customer Support Team Lead

SuperSeva
8 - 13 years
Bengaluru
8 months ago
Email to a friend
Report this job

Job Description

Key Responsibilities:

Team Management:

Lead, mentor, and manage a team of helpdesk staff.

Schedule shifts and ensure adequate staffing levels.

Conduct performance evaluations and provide feedback.

Helpdesk Operations:

Oversee the day-to-day operations of the helpdesk.

Ensure all helpdesk tickets are logged, prioritized, and resolved in a timely manner.

Develop and implement helpdesk policies and procedures.

Customer Service:

Job Classification

Industry: BPM / BPO
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Head - Customer Success
Employement Type: Full time

Contact Details:

Company: SuperSeva
Location(s): Bengaluru

+ View Contact

Login

Candidates can login here to view contacts and apply.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach Resume Max 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Candidates are expected to provide most recent and accurate profile information, inappropriate content is strictly prohibited!

Keyskills: customer service team lead Team Management Escalation Management Infrastructure Management Team Leading Customer Satisfaction SLA Management

Job seems aged, it may have been expired!
Fraud Alert to job seekers!

₹ 4-5.5 Lacs P.A

Job application

We will notify the employer with your details. You can also attach a resume or a cover letter.

Sign In Sign Up

Email:

Password:

Password too short

To create your profile, apply for a job or make a registration

Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

Similar positions

Bpo / Customer Service - Chat / Email 1

Capgemini

0 - 5 years

Noida, Gurugram

2 days ago

₹ -6.5 Lacs P.A.

Senior Customer Support Executive

Tech Mahindra

0 - 5 years

Mumbai

4 days ago

₹ .25-5.5 Lacs P.A.

Customer Service Representative

Tech Mahindra

1 - 4 years

Mumbai

5 days ago

₹ -5.5 Lacs P.A.

international Call center, customer care,customer service,

Cognizant

2 - 4 years

Bengaluru

7 days ago

₹ 4-6 Lacs P.A.

SuperSeva

www.superseva.com

Customer Support Team Lead @ SuperSeva

Home > Customer Success