Technical Lead - Field Engineering
- Saviynt
- 8 - 13 years
- Bengaluru
- 2 years ago
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Job Description
- Identity and Access Management domain knowledge is mandatory.
- bachelors degree or an equivalent experience
- Knowledge of Java/J2EE and experience with SQL. Be able to build SQL queries and triage datapoint related issues
- 8+ years of industry experience in design, development, customization, configuration, deployment preferably in any Identity Management and Governance products
- Experience in Unix Shell/Perl scripting
- Prior experience integrating with any SSO providers
- Knowledge of Web Services (REST/SOAP)
- Understanding of SLAs and the importance of being within SLAs
- Experience with ticketing systems; Service Desk, Remedy, FreshDesk, JIRA, etc
- Excellent verbal and written communication skills, critical thinking skills, and the ability to think on your feet.
- Must be able to thrive in a fast-paced, high energy environment
- Ability to excel in a team-oriented, project-based work environment
- Ability to work independently, adapt quickly, and maintain a positive attitude
- Understanding of SLAs and the importance of being within SLAs
- Implement and manage the effectiveness of Incident, Service Request,
- Change, and Problem management processes for the service area
- Provide daily/weekly report for ticket status
- Dissect requirements into usable test cases and a test plan that covers new functionality, while keeping an eye on all other aspects that ensure full testing coverage
- Responsible for the maintenance of system configurations and process documentation, operating procedures, and infrastructure support documentation
- Help with operations after go-live, ensuring SLAs
- Work closely with business teams and DevSecOps teams activities related to supporting the IAM service offerings
- Follow approved life cycle methodologies, create documentation for design and testing
Job Classification
Industry: Software ProductFunctional Area / Department: Engineering - Software & QARole Category: Software DevelopmentRole: Technical LeadEmployement Type: Full timeContact Details:
Company: SaviyntLocation(s): Bengaluru
Keyskills: Unix Ticketing Access management Problem management Test planning Test cases JIRA SLAS Remedy Identity management
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Saviynt is an identity authority platform built to power and protect the world at work. In a world of digital transformation, where organizations are faced with increasing cyber risk but cannot afford defensive measures to slow down progress, Saviynts Enterprise Identity Cloud gives customers unp...
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