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Desktop Support Engineer @ CMS It Services

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 Desktop Support Engineer

Job Description

Job Summary:

We are seeking a proactive and skilled Desktop Support Engineer with hands-on experience in end-user support, hardware troubleshooting, and Microsoft 365 applications. The ideal candidate will provide technical support to users, ensuring smooth IT operations across desktops, laptops, and collaboration tools.

Key Responsibilities:

  • Provide Level 1 and 2 desktop support to end-users for hardware and software-related issues.
  • Install, configure, and troubleshoot desktops, laptops, printers, and scanners.
  • Handle hardware repairs, replacement, and peripheral configurations.
  • Install and troubleshoot operating systems (Windows 10/11), drivers, and authorized software.
  • Support and troubleshoot Microsoft 365 applications (Outlook, Teams, OneDrive, Excel, Word, SharePoint Online).
  • Manage and troubleshoot user accounts via Active Directory and Microsoft 365 Admin Center.
  • Perform regular system updates, patching, and antivirus management.
  • Setup and manage email configurations, network drives, and VPN access.
  • Coordinate with vendors for hardware replacements and AMC support.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: CMS It Services
Location(s): Jalgaon

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Keyskills:   Windows Installation Outlook Configuration OS Installation Printer Support Ticketing Tools Printer Troubleshooting Bitlocker Hardware Troubleshooting Hardware Installation

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CMS It Services

CMS IT SERVICES PRIVATE LIMITED Company Profile: CMS IT Services (a Blackstone Portfolio Company) provides high quality, end-to-end IT infrastructure solutions to cost-effectively manage IT operations efficiently. With extensive experience in managing complex IT implementation projects and integ...