Global Account Management Analyst @ NCR Corporation

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Global Account Management Analyst

NCR Corporation
2 - 4 years
Mumbai
8 months ago
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Job Description

locationsMUMBAI, INDtime typeFull timeposted onPosted 3 Days Agotime left to applyEnd DateMay 2, 2025 (3 days left to apply)job requisition idR1147520.Job Title: IT Help Desk AnalystShift24*7ProcessVoicePRIMARY RESPONSIBILITIES

Level 1 support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.

Provide information on IT processes, general how-to queries and known outages.

When a problem is reported, the Help Desk Analyst must analyse the symptoms, determine the root cause, review Knowledge Base instructions, provide resolution and document the relevant details.

Escalate to appropriate Level 2 team when needed and monitor progress on critical priority tickets.

Follow-up with Level 2 support teams for timely completion of tasks.

This job role requires candidates to provide IT support on inbound and outbound calls, web tickets and chat. The IT Help Desk team operates on 24x7 basis. Team members are required to work in rotational shifts and observe a 5-day working week.

OTHER ESSENTIAL SKILLS:

Telephone etiquette - basic call handling skills.

Customer service skills (persuasion, empathy, helpfulness & positive attitude).

Good business communication skills (e-mail).

TECHNICAL SKILLS:

Candidates with prior experience in a technical, voice-based process will be given priority.

Minimum qualificationHSC (Grade 12). Technical diploma is preferred, but not mandatory. Minimum 2 years of experience in a technical support role.

Thorough knowledge of Windows 10 and above Operating System.

Good working knowledge of Windows, MS Office 365 & internet technologies. Basic knowledge of networking concepts, troubleshooting LAN/remote access problems.

Expertise in configuring and troubleshooting Office365, Browser troubleshooting. Ability and willingness to learn quickly, keep knowledge current.

#LI-PK3 Offers of employment are conditional upon passage of screening criteria applicable to the job.

Job Classification

Industry: Software Product
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Full time

Contact Details:

Company: NCR Corporation
Location(s): Mumbai

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Keyskills: configuring customer service microsoft windows lan troubleshooting orientation it support employee relations business communication pay networking hrsd retail account management internet technologies employee engagement recruitment outbound

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Current / Recent Company (*)

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

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Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

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NCR Corporation

At NCR, we make the everyday easier. We do this by listening to our customers, keeping their best interests in mind, and always working to make interacting with your business an exceptional experience. Read on to learn more about the people who lead our team, our company by the numbers, and h...

Global Account Management Analyst @ NCR Corporation

Home > Customer Success