Tools Support L2 Professional @ CMS It Services

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Tools Support L2 Professional

CMS It Services
5 - 8 years
Mumbai
1 month ago
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Job Description

Responsibilities:
Monitor and support enterprise tools (e.g., monitoring, ticketing, DevOps, or infrastructure tools).
Perform second-level troubleshooting and issue resolution.
Coordinate with L1 support for escalated incidents and service requests.
Manage tool configurations, patches, and upgrades.
Maintain documentation for known issues, fixes, and SOPs.
Collaborate with vendors and internal teams for advanced troubleshooting.
Ensure adherence to SLAs and incident response timelines.

Experience: 5 Years

Experience on Summit & solarwinds
Exp 5 yrs
Tech / B.E/ Technical Grads.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: IT Support - Other
Employement Type: Full time

Contact Details:

Company: CMS It Services
Location(s): Mumbai

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Keyskills: Tools Support DevOps IT ticketing infrastructure tools L1 support Summit & solarwinds

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Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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CMS It Services

CMS IT SERVICES PRIVATE LIMITED Company Profile: CMS IT Services (a Blackstone Portfolio Company) provides high quality, end-to-end IT infrastructure solutions to cost-effectively manage IT operations efficiently. With extensive experience in managing complex IT implementation projects and integ...

Tools Support L2 Professional @ CMS It Services

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