Looking Immediate For Retail Governance (Customer Experience Manager) @ Leading Client

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Looking Immediate For Retail Governance (Customer Experience Manager)

Leading Client
5 - 10 years
Hyderabad
8 months ago
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Job Description

Greetings fromIDESLABS PVT LTD Immediate Openings onRetail Governance (Customer Experience Manager) PAN INDIA - Contract Working Mode Hybrid Experience 6+ Years Skill :Retail Governance (Customer Experience Manager) Location PAN INDIA Notice Period :Immediate Employment Mode Contract Job Description Primary Skills:

Vendor Management, Retail Governance, Customer Experience Management Secondary Skills:

Service ImprovementCertifications (if any)Experience in providing support to customers with big retail landscape. Vendor management, identifying service improvement opportunities based on customer environment.Lead customer service teams. Customer experience managers are often responsible for managing and guiding customer service teams, ensuring that they deliver exceptional service and adhere to customer-focused strategies.Collaborate with executives on customer management strategies. CEMs work closely with executives and stakeholders to develop and implement effective customer management strategies aligned with the companys goals and objectives.Increase customer loyalty. Customer experience managers focus on building and nurturing customer loyalty by designing and executing initiatives that enhance the overall customer experience, fostering repeat business and customer advocacy.Use tools to monitor and improve customer experiences. CEMs utilize various tools and technologies, such as customer feedback platforms, analytics software, and customer relationship management (CRM) systems, to monitor customer interactions, gather insights, and identify areas for improvement. Specialized tools like these play a crucial role in managing and optimizing customer experiences. Interested candidates share profiles at Email :na****m@id*****s.com

Job Classification

Industry: Recruitment / Staffing
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time

Contact Details:

Company: Leading Client
Location(s): Hyderabad

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Keyskills: vendor management customer experience management customer service retail crm customer relationship customer management business development brand management campaign management marketing client relationship management loyalty programs

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

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Leading Client

IFINSOL GLOBAL PRIVATE LIMITED

Looking Immediate For Retail Governance (Customer Experience Manager) @ Leading Client

Home > Customer Success