Service Now Developer -itam (ham & Sam)- Onsite Singapore (no Remote)
- Path Infotech
- 7 - 12 years
- Singapore
- 2 months ago
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Job Description
- Design, develop, and implement ITOM (Discovery and Service Mapping) and ITAM (SAM & HAM) solutions within the ServiceNow platform.
- Collaborate with stakeholders to gather requirements and ensure alignment with business needs.
- Configure and customize ServiceNow applications and modules, including Discovery, Asset Management, and Configuration Management Database (CMDB).
- Develop workflows, business rules, and scripts to automate processes and improve operational efficiency.
- Create new custom patterns as required for Discovery.
- Understand infrastructure components and their integration within ServiceNow.
- Integrate ServiceNow with other tools and systems using APIs and web services.
- Conduct testing and quality assurance to ensure the reliability of developed solutions.
- Provide ongoing support and troubleshooting for ServiceNow applications and services.
- Ensure compliance with ITIL best practices and organizational policies.
- Document solutions, processes, and changes for knowledge management and training purposes.
- Stay updated on ServiceNow features and enhancements to leverage new capabilities.
Qualifications:
- Bachelors degree in Computer Science, Information Technology, or a related field.
- 5+ years of experience in ServiceNow development and administration.
- Strong expertise in ITOM and ITAM processes and best practices.
- Proficient in ServiceNow scripting languages (JavaScript, HTML, CSS) and related technologies.
- Experience with ServiceNow modules, particularly Discovery and Asset Management.
- Familiarity with ITIL framework and its application within ServiceNow.
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, with the ability to work effectively with cross-functional teams.
ServiceNow Certified Application Developer (CAD), Certified System Administrator (CSA), CIS-Discovery, CIS-HAM, and CIS-SAM certifications are a plus
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: Path InfotechLocation(s): Singapore
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Keyskills: Servicenow Itam Ham IT Operations Management Servicenow Development
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