Group Lead - IT Infrastructure @ Progressive Infotech

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Group Lead - IT Infrastructure

Progressive Infotech
8 - 13 years
Pune
8 months ago
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Job Description

Job Summary:

We are seeking a detail-oriented and results-driven Group Lead to manage and deliver end user-facing IT projects. The ideal candidate will be responsible for planning, coordinating, and executing technology rollouts, migrations, and service improvement initiatives, ensuring minimal disruption to business operations and high user satisfaction.

Key Responsibilities:

Lead end-to-end delivery of end user technology projects (e.g., hardware refresh, software upgrades, OS migrations, collaboration tool rollouts).
Engage with business stakeholders to gather requirements and define project scope, timelines, and deliverables.
Coordinate with cross-functional teams including IT support, infrastructure, vendors, and business units.
Ensure end users are effectively prepared and supported through communication, training, and change management.
Manage project risks, issues, and dependencies, escalating when necessary.
Track project progress and provide regular status reports to leadership and stakeholders.
Monitor user feedback and support post-deployment to ensure smooth adoption and resolution of any issues.
Maintain documentation, including project plans, user guides, and knowledge base articles.
Familiarity with ITIL processes.
Experience in a multi-location environment.
Ability to lead UAT (User Acceptance Testing) and coordinate training sessions.
Customer-focused mindset with a passion for delivering seamless user experiences.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Infrastructure Services
Role: IT Infrastructure Services - Other
Employement Type: Full time

Contact Details:

Company: Progressive Infotech
Location(s): Pune

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Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

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Progressive Infotech

Nasscom-McKinsey placed our client at the upper end of the value chain in software outsourcing. Could it be why over 90 offshore projects have been placed with us since our inception in 1987, ensuring a technical and functional edge, as well as faster time-to-market for our client's products. A larg...

Group Lead - IT Infrastructure @ Progressive Infotech

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