ServiceNow Developer @ Ntt Data Global

Job Description

Experience: Overall 6+ years

ServiceNow: 4+ Years

Modules managed in ServiceNow: Should have fair idea about all ITSM modules with good hands on experience in atleast below

1. Incident Management

2. Change Management

3. Problem Management

4. Request Management

5. Configuration Management

6. Knowledge Management

7. Agent & NOW Mobile app customization

 

Additional modules (good knowledge if not working experience)

1. AMDB

2. Release Management

3. Survey Management

4. Agile 2.0

5. Virtual Agent

6. Artificial Intelligence

7. Machine Learning

8. Agent Workspace

9. Walk-up experience

 

Key Areas:

1. Strong in Integrations in ServiceNow. Should have done H2H Integrations (ITSM tool to ITSM tool bi-derectional), Tools Integrations (e.g. Splunk, Netcool, SNOW CMDB, Solarwinds, Truesight etc)

2. Should have done/managed instance upgrades

3. Should have good experience working on Domain Separated instance

4. Should have interacted with ServiceNow via HI on case by case basis

 

Components worked on:

1. Workflows

2. Flow designer

3. Service Portal

4. Integration Hub

5. Basic ones like Business Rules, Script Includes, Script Actions, UI Actions, UI Policies, Data Policies, Client Scripts, ACLs etc

 

Minimum Certifications:

1. ServiceNow Admin

2. Certified Application Developer

3. ITIL Foundation

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: Application Programming / Maintenance
Functional Area: Not Applicable
Role/Responsibilies: ServiceNow Developer

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Keyskills:   acls development portal service itsm script workflow business rules servicenow actions includes