Desktop Support Engineer
- Progressive Infotech
- 2 - 5 years
- Ahmedabad
- 8 months ago
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Job Description
Role Name: - Desktop Support Engineer.
Location- Ahmedabad
Address:- SAKAR 3, OPP ALPINE HEIGHTS, NR INCOME TAX CHAR RASTA, ASHRAM ROAD, AHMEDABAD 380014.
Type of Shift: rotational Shift
Type of Job: - WFO
No of days working in a week: - 6 days
Job Descriptions: -
Operating Systems Client: Windows,10 & 11. Installing and administering network print server Managing backups and restoration of data using Familiar with computer applications such as MS-OFFICE , O365 , Experience with LAN, WAN. installations of printers, scanner Creating tickets for the agent. VPN issues, Trouble shootings of PC and Laptops. Install and upgrade of all Hardware and Softwares, Laptops formatting and also drivers and software installations, Network media connections [modems, routers, switches] Installing additional software tools, service packs and others, Configuring and Troubleshooting the Network Printer Issues. Achieved 95% accuracy in resolving user tickets and reduced service restoration time by 45%. Proficiently handle P1, P2, and P3 tickets, consistently meeting SLA deadlines for timely resolution. Knowledge on Remote Desktop and Remote Assistance. Ensure security through access controls, backups and firewalls. Upgrade systems with new releases and models, Configuration and troubleshooting of MS-Outlook Clients. Providing solutions for problems with network printers, network connectivity, and hardware and software problems. Take over all ownership of all user calls logged and ensuring resolution of calls within SLA. Remote Server Administration through VNC, Remote Desktop Connection , Bit Locker , Mapping of n/w drive
Preferred candidate profile
if interested kindly share your updated resume ek*a@pr********e.in
Call:- 9560621***
Job Classification
Industry: Hardware & NetworkingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: Desktop EngineerEmployement Type: Full timeContact Details:
Company: Progressive InfotechLocation(s): Ahmedabad
Keyskills: Outlook Configuration OS Installation Ticketing Tools
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