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Support Engineer - Java/Python/PHP @ Marlabs

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 Support Engineer - Java/Python/PHP

Job Description

  • Technical Support Lead who can provides post production support of application
  • Define optimize support process
    Monitoring of application availability, performance and initial triage of Product related incidents
  • Proactively analyze any incidents that occur and ensure these are responded to promptly within agreed SLAs
  • Redirect any issues requiring further analysis to the development team
    Perform validations after scheduled changes within specified Maintenance Windows ensuring the functionalities are up and running as desired
  • Complete regular operational activities to maintain environments with minimal disruption and higher availability
  • Proactively Monitor Infrastructure and Application Components to improved customer experience

Qualification

  • 7 years of experience in a leading application support team

  • Well-versed with
  • Analyzing application logs
  • Good understanding of MSSQL DB, query optimizations, trouble shooting
  • Application integrations like Payment gateway, Email etc
    Triaging of issues
    Communications
  • Experience on any monitoring tool like Splunk, Dynatrace etc
  • Excellent communication skills
  • Exposure to programming (Java/Python/PHP) to debug an issue and resolve basic ones on top of production support experience
  • Strong working knowledge on ITIL (Incident / Problem / Change / Availability Management) and carry knowledge of managing Cloud hosted application operations.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time

Contact Details:

Company: Marlabs
Location(s): Bengaluru

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Keyskills:   Process monitoring Post production Application support Production support PHP splunk Log analysis Windows Operations Python

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Marlabs

Marlabs helps companies adopt digital transformation using Digital360 - a comprehensive digital framework comprising of Digital Product Engineering, Digital Automation, Enterprise Analytics, Cloud, Digital Security and Digital User Experience; delivering a next-generation Digital Customer Experience...