Team Lead
- Wipro
- 2 - 3 years
- Hyderabad
- 8 months ago
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Job Description
Role & responsibilities
>> Handles and resolves customer complaints- identify and escalate priority issues.
>> Ensures compliance with all company and departmental policies, procedures, and guidelines
>>Drive performance for his team and ensure that all client matrices are met as per the SLA, Support service delivery teams in process stabilization.
>>Data Analysis - Analyzing data short term long term trends, report generation, graphical representation, business analytics report, management reports
>>Work on employee financials (incentives, PBPP), stacks, Weekly, Monthly, Quarterly & Annual performance reports, PMS, and attrition
>>Identify blockages and recommend improvement opportunities. Deliver sound, SMART recommendations in relation to continuous improvement.
>> Handled team size of 15 to 25 Head Count.
>>Working Days: 5 days a week with 24x7 rotational shifts, including rotational night shifts and rotational week offs.
>>Both way cab facilities are available .
>>Meals are available as well .
>>Highest Qualification: Graduation is mandatory .
>>Experience Required: 24 to 36 months of experience of being a TL, with a strong emphasis on mapping experience.
->>Language: Proficiency in English (reading, writing, and speaking) is mandatory .
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Customer Success, Service & Operations - OtherRole: Customer Success, Service & Operations - OtherEmployement Type: Full timeContact Details:
Company: WiproLocation(s): Hyderabad
Keyskills: Gis Mapping Mapping Team Management Team Handling Team Leading
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