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Support Engineer 2 ( L2 Support ) @ Top B2B Corporate

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 Support Engineer 2 ( L2 Support )

Job Description

Role & responsibilities

  • Deliver exceptional customer service to all walk-up clients.
  • Provide hardware and application support, including asset management and tracking.
  • Install and configure standard firm images on laptops and desktops.
  • Interface with external customers and vendors as needed.
  • Support new technology rollouts under supervisor guidance.
  • Offer rotational after-hours emergency support as per service agreements.
  • Deploy and support mobile devices, including setup, activation, and troubleshooting.
  • Build strong relationships with users across all levels; promote ITS services and maintain ownership of issue resolution.
  • Follow established processes; document issues/resolutions in knowledge bases and service tickets.
  • Perform password resets and manage workstations using Active Directory.
  • Support and provide training for A/V and video conferencing equipment.
  • Assist infrastructure teams (LAN, WAN, Telephony) with onsite support when needed.

Preferred candidate profile


B. Tech, BE & Engineering Graduates

Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: IT & Information Security
Role Category: IT Support
Role: Desktop Engineer
Employement Type: Full time

Contact Details:

Company: Top B2B Corporate
Location(s): Hyderabad

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Keyskills:   Desktop Support Ticketing Tools Technical Troubleshooting L2 Support Active Directory Software Troubleshooting Outlook Configuration Hardware Troubleshooting

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₹ -5 Lacs P.A

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Top B2B Corporate

About us: Trigent Software Pvt LTD was founded in the year 1995, we have grown leaps and bounds. A Trusted partner of choice over 2 decades for various organizations across industries. We persistently thrive for perfection, reliability, accountability and trust. We have realized many of our employ...