ServiceNow ITSM Developer
- NTT DATA
- 4 - 9 years
- Hyderabad
- 21 days ago
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Job Description
Description:
Work Locations :Pan India NTT location
Experience ( Relevant) : 5+yrs
Shift Timings : 2 AM PST - 11 AM PST (Mar- Nov: 2:30 PM IST- 11:30 PM IST), (Nov-Mar: 3:30 PM IST - 12:30 AM IST)
Round of Interviews : 3
Must have ServiceNow Certification copies.
We are seeking a skilled and experienced ServiceNow ITSM Application Developer with a strong background in Change Management. The ideal candidate will have over 5 years of hands-on development experience with the ServiceNow platform, particularly within ITSM modules, and a deep understanding of ITIL practices. You will be responsible for designing, developing, configuring, and supporting the ServiceNow platform with a focus on Change Management workflows and integrations.
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1. Key Responsibilities:
- Develop, configure, and customize ServiceNow ITSM applications, with an emphasis on Change Management.
- Collaborate with stakeholders to gather requirements and design scalable solutions on the ServiceNow platform.
- Implement and maintain workflows, business rules, UI policies, client scripts, and integrations using REST/SOAP APIs.
- Optimize existing Change Management processes and support continual service improvement initiatives.
- Ensure platform compliance with best practices, security standards, and ITIL framework.
- Troubleshoot and resolve technical issues in ServiceNow applications.
- Perform regular system updates and coordinate platform upgrades.
- Create and maintain technical documentation and user guides.
- Provide knowledge transfer and training to internal teams.
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2. Required Skills & Qualifications:
- Bachelors degree in computer science, Information Technology, or a related field.
- 5+ years of experience as a ServiceNow Developer with hands-on development in ITSM modules.
- In-depth experience with Change Management, including CAB meetings, blackout windows, risk calculations, and change approval policies.
- Proficiency in JavaScript, Glide Script, HTML/CSS, and ServiceNow APIs.
- Strong understanding of the ServiceNow data model, including CMDB and relationships with ITSM processes.
- Experience in integrating ServiceNow with third-party tools and systems.
- ITIL v3/v4 certification is a strong plus.
- ServiceNow Certified System Administrator (CSA) and ITSM Implementation Specialist certification preferred.
- Strong problem-solving, communication, and interpersonal skills.
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3. Preferred Skills:
- Experience with Agile and Scrum development methodologies.
- Knowledge of ServiceNow Performance Analytics, Flow Designer, and Integration Hub.
- Exposure to other ServiceNow modules like Incident, Problem, Asset, and Configuration Management.
- Clear written and oral communication
- Ability to work independently and in a complex group network
- Strong interpersonal skills.
4. Preferred time
WORK TIMINGS: 2 AM PST - 11 AM PST (Mar- Nov: 2:30 PM IST- 11:30 PM IST), (Nov-Mar: 3:30 PM IST - 12:30 AM IST)
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: NTT DATALocation(s): Hyderabad
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