Manager Catering Planning @ Global Wingz Careers

Job Description

Reports To: Director, Catering Planning and Product Development Job Overview Design, develop and launch new inflight products Domestic and International Perishable and Non-perishable for Buy on Board and Pre-booking Qualifications: Hotel Management, Minimum Graduate Responsibilities and Duties Menu Development Work with Domestic and International caterers and vendors for new Perishable product development Achieve product quality and consistency within specified parameters Get Shelf life clearance and Conduct Nutritional information for packaging Coordinate with Procurement for costing and Pricing Recipe ownership, method of preparation and core ingredients standardization of new launches. Share Method of Preparation with Catering units and IndiGo ops Coordinate with Marketing / Digital teams and Agency for Packaging and positioning of new Products Develop, identify and source Non-Perishable items for in Flight sales (RTE, Munchies, Hot and Cold. Beverages) Product and Packaging to launch suitable Product and Packaging to launch suitable - Domestic and International Menu Design new concepts/products through a development process, understanding of method of preparation, costing as well as Internal product/process validation (as required). Test pilot service run Coordinate the product development process relating to the cabin product, across all customer touch points in the cabin LOPA entry-into-service, seats, Lavs, galleys, storage and all aspects related to customer experience in the cabin Development of aircraft cabin, seat, service, product from concept to launch, including product specifications, product sampling and collaboration with internal stakeholders for operations Providing timely communication between IFS, IFLY, Catering, Catering Planning, Marketing and the Leadership team Review NPS score to align with product innovation, customer expectations Review and respond to customer feedback & complaints Ensure key learnings and best practices are documented and shared within the airline Periodically present project updates and financial data Coordinate for IT System enhancements and developments Competition Bench Marking

Employement Category:

Employement Type: Full time
Industry: Aviation / Airline
Role Category: Airport / Airline Ground OperationsCustomer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Manager Catering Planning

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Keyskills:   Menu Development Procurement Marketing Digital Marketing Product Development Packaging Positioning Costing Standardization Concept Development Product Sampling Collaboration Customer Experience Complaints Documentation Project Management Financial Analysis Recipe Ownership Method of Preparation NonPerishable Items InFlight Sales Beverages NPS Score Customer Feedback IT System Enhancements Competition Benchmarking