Operations Associate - 9752 @ Global Wingz Careers

Job Description

JOB PURPOSE Monitor the boarding gates, check-in counters and baggage reclaim Visual Docking Guidance System (VDGS) and Gate Operating System (GOS) at DIAL through Closed Circuit Television, make manual / automated announcements and coordinate with concerned teams to take corrective action for removing congestion in the terminal as per the requirement of Airlines/ Operations. Responsible for allocation of airport resources at Terminal 3, to assist shift manager in handling the concerned in the event of emergency involving aircraft and other facilities, and to coordinate with Air Traffic Control for passing/getting information affecting airport operation and flight safety. To assist shift Managers for implementation of special projects. ORGANISATION CHART Accountabilities KEY ACCOUNTABILITIES Key Performance Indicators Responsible for allocate of resources (Parking stands, Boarding gates) at Terminal 3 as per the requirement of airlines / ground handlers. No. of complaints . observations On Time Performance of flights Responsible for coordination with Air Traffic Control for updating of Expected Time of Arrival, Communication of Parking stand, change in runway usage, permission for shifting / towing of aircraft, high power engine run up etc., implementation of Low Visibility Procedures. On Time Performance of flights. No. of complaints. No adverse remark by any agency To monitor the norms of Operation Management Development Agreement OMDA compliance, and other SOPs are as per the laid down AOCC process during shifts No. of audits observations reported No. of non-compliance. No. of observations closed No. of concerns in OMDA compliance Notification in case of Emergencies - Assist the shift Manager in notification for any emergency (Bomb Threat, Local Stand By, Full Emergency, Fire) at the airport. Complaint/adverse remark from Regulator/Stakeholders. Ensure effective stakeholder (internal & external) coordination / Relationship for effective operation at the airport during shift No. of interactions / meetings No. of issues resolved Responsible for dissemination of information, record keeping & reports preparation during shifts. No of non-compliance observed Required reports v/s actual Accuracy of reports / MIS / log book EXTERNAL INTERACTIONS External - Roles you need to interact with outside the organization to enable success in your day to day work Airlines/Ground handlers/Non-schedule operators: Interaction with airlines/ground handlers/non-schedule operators in terms of operational requirements. Govt. agencies (CISF/ATC): Coordination for operational requirements. Medical Agencies: Coordination with medical centres (Medanta and Max) for medical requirement in the terminal, apron or aircraft on ground. INTERNAL INTERACTIONS Shift Manager subordinates and peers within/outside the department. FINANCIAL DIMENSIONS N/A Other Dimensions N/A Education Qualifications Graduate / Post Graduation in Aviation Management Proficient in MS Office especially in Excel, Word and Power point etc. Proficient in using different software Relevant Experience 5-6 years of aviation experience COMPETENCIES Entrepreneurship Capability Building Social Awareness Planning & Decision Making Execution & Results Strategic Orientation Problem Solving & Analytical Thinking Networking Personal Effectiveness Teamwork & Interpersonal influence Stakeholder Focus

Employement Category:

Employement Type: Full time
Industry: Engineering / Construction
Role Category: Airport / Airline Ground OperationsCustomer Service (International)
Functional Area: Not Applicable
Role/Responsibilies: Operations Associate - 9752

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Keyskills:   Coordination Airlines Operations Air Traffic Control Emergency Compliance Record Keeping MS Office Aviation Management Excel Word Powerpoint Software Entrepreneurship Capability Building Social Awareness Planning Execution Strategic Orientation Problem Solving Networking Teamwork Closed Circuit Television Stakeholder Coordination Decision Making Results Analytical Thinking Personal Effectiveness Interpersonal Influence Stakeholder Focus