Online Reputation Manager
- OYO
- 2 - 5 years
- Noida, Gurugram
- 8 months ago
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Job Description
Position: - Associate/Sr. Associate, Response Managers (Online Reputation Management)
Location: - Gurgaon
About Team
Online Reputation Management (ORM) team works to build OYOs brand equity and provide great customer service on social media. It involves managing social media escalations, creating content for building brand equity and increasing organic positive sentiment on social media. About the role
- Ensuring high quality customer service, resulting in guest delight by extensive interaction with guests on Social Media and quick resolution of problems/queries
- Monitor and Moderate the Social Media platforms.
- Coordinate with different teams on escalation/queries over the various platforms
- Provide creative inputs and working on various projects to improve the brand image.
Work activities
- Managing the brand online on Social Media according to specific analytic and measurements of international countries with different language.
- Engage in customer service, community building, brand awareness initiatives on SM platforms.
- Adhering to all company policies and procedures.
Key Skills
- Good communication skills in English & Hindi
- Good English writing skills , especially in micro-blogging and brand promotions
- Prior experience in client interaction & escalation handling is preferable
- Ability to work closely & effectively with internal and external stakeholders
- Excellent knowledge of Social Media Channels
- High level of integrity, confidentially, and accountability
- Flexibility to work in a dynamic environment
Eligibility Criteria
- Excellent written and verbal communication
- Prior work experience in Social Media & customer interactive profile
Note:
- This will be 24*7 rotational shift with rostered weekoff.
Job Classification
Industry: Travel & TourismFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Operations - OtherEmployement Type: Full timeContact Details:
Company: OYOLocation(s): Noida, Gurugram
Keyskills: Online Reputation Management Crisis Management ORM Social Media Management Reputation Management
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Arroyo and all its subsidiaries were acquired by the North American holding company BGSF as an ideal complement to its global operating strategy and the cultural closeness that both companies demonstrate through genuine interest in people and timely delivery of value. Today we are proudly part of a ...
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