Operational Manager
- OTL
- 10 - 15 years
- Mumbai
- 22 days ago
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Job Description
We are seeking a highly skilled Operational Manager to lead and manage our Cloud Managed Services team. The ideal candidate will oversee day-to-day operations, ensure service delivery excellence, optimize cloud environments (with focus on GCP,Azure & AWS), and drive operational efficiencies. You will be responsible for managing a diverse team, collaborating with stakeholders, and ensuring compliance with service-level agreements (SLAs).Key Responsibilities:
Operational Leadership:
Manage and lead a team of cloud engineers and support staff in delivering managed services across GCP and other cloud platforms (AWS, Azure).
Oversee day-to-day operations, including incident management, problem resolution, and change management.
Ensure adherence to ITIL practices, industry standards, and best practices.Service Delivery & Performance Management:
Ensure compliance with SLAs, OLAs, and customer satisfaction metrics.
Monitor, analyze, and report on cloud service performance, identifying areas for improvement.
Implement proactive monitoring, automation, and operational improvements to enhance service delivery.Stakeholder Engagement:
Collaborate with internal teams and external clients to understand business needs and deliver customized cloud solutions.
Act as the primary point of escalation for operational issues and ensure timely resolution.Operational Efficiency & Automation:
Drive automation initiatives to reduce manual intervention and improve operational efficiency.
Implement cost optimization strategies and ensure cloud resources are used effectively.Team Management & Development:
Recruit, mentor, and develop high-performing technical teams.
Conduct regular performance reviews and provide professional growth opportunities.Compliance & Security:
Ensure adherence to security and compliance policies across cloud environments.
Manage audits, disaster recovery (DR), and business continuity (BC) processes.Required Skills & Qualifications:
Bachelor's degree in Computer Science, Information Technology, or a related field.
10+ years of experience in IT operations, with at least 3 years in a managerial capacity.
Strong knowledge of Google Cloud Platform (GCP) with hands-on experience in managing services like GCE (VMs), GKE (Kubernetes), BigQuery, and IAM.
Proven expertise in cloud operations, monitoring, automation, and incident management.
Experience managing hybrid and multi-cloud environments (GCP, AWS, Azure).
Solid understanding of ITIL processes, service management frameworks, and SLA/OLA management.
Strong leadership, communication, and problem-solving skills.
Experience with Infrastructure as Code (IaC) tools (Terraform, Deployment Manager) and automation frameworks (Ansible, Chef, or Puppet).
Knowledge of networking, security, and compliance in cloud environments.Good-to-Have Skills (GCP Focus):
Google Professional Cloud Architect or Google Cloud Operations certification.
Familiarity with FinOps principles for cost management and optimization.
Understanding of SRE (Site Reliability Engineering) methodologies.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time
Contact Details:
Company: BootlabsLocation(s): Mumbai
Keyskills: Service Delivery Team Management Stakeholder Engagement Google Cloud Operations Compliance incident management service management cloud operations SRE Performance Management Cloud Architect
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About BootLabs: https://www.bootlabstech.com/ We are a Boutique Tech Consulting partner, specializing in Cloud Native Solutions. We are obsessed with anything CLOUDâ€. Our goal is to seamlessly automate the development lifecycle, and modernize infrastructure and its associated applications. W...
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