Deputy Manager-Patient Experience Management @ Manipal Hospitals

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Deputy Manager-Patient Experience Management

Manipal Hospitals
10 - 15 years
Delhi, NCR
8 months ago
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Job Description

Role & responsibilities

Drive the Service Programs in collaboration with all relevant
stakeholders and departments.
Lead initiative that faster a culture of empathy, respect and
service excellence among all hospital staff
Monitor and compile patient feedback data, providing in-depth
analysis and actionable insights to the management team
Work closely with departments such as Nursing, Housekeeping, Food
Services and administration.
Initiate and implement diverse patient engagement activities
Develop and deliver training programs focused on communication,
empathy, cultural competency and service excellence
Advocate for patient needs and represent the "Voice of the
Patient" at all levels of hospital decision making.
Ensure alignment with regulatory standards and accreditation
requirements (NABH) and ensure the team is also trained thoroughly in this
aspect.
Maintain documentation and processes related to patient rights,
consent, and grievance redressal.

Preferred candidate profile

Candidate with minimum 8-15 years experience in Patient Service, Service Excellence and Team Management

Job Classification

Industry: Medical Services / Hospital (Diagnostics)
Functional Area / Department: Customer Success, Service & Operations
Role Category: Operations
Role: Operations Manager
Employement Type: Full time

Contact Details:

Company: Manipal Hospitals
Location(s): Delhi, NCR

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Keyskills: Patient Experience Operational Excellence Call Centre Hospital Operations Service Excellence

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Your name (*)

Email (*)

Mobile (*)

Preferred City (* max. 2 w/comma)

Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Manipal Hospitals

At Manipal Hospitals, we are devoted towards clinical excellence, patient centricity, and ethical practices. Our commitment to clinical excellence is palpable in the high calibre of our team of medical practitioners. Our nursing staff and paramedical professionals are highly competent and provide ...

Deputy Manager-Patient Experience Management @ Manipal Hospitals

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