Quality Analyst
- DreamWeavers InfoCom
- 1 to 5 Yrs
- Delhi, NCR
- 5 months ago
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Job Description
:- You will be required to Audit calls, analyse their flaws and work on Quality monitoring sheet
- Train new hire on quality parameters and QMF.
- Audit reps to analyse AOI and areas improved
- Conduct Mock calls and certification
- RAG analysis, coordinating with TLs and Trainer, working on BQ reps etc.
Working Days: 6 Days (Monday to Saturday)
Weekly Off Sunday (Fixed)
Working Hours: 10 Am 6 Pm
Reporting Supervisor: Head Operations
Thanks & Regards,
Tanisha Kapoor
HR Executive
Mobile: +91-hidden_mobile.
DREAMWeavers Infocom Pvt. Ltd.
Employement Category:
Employement Type: Full timeIndustry: BPO / Call Center
Role Category: Customer Service (Domestic)Audit
Functional Area: Not Applicable
Role/Responsibilies: Quality Analyst
Keyskills: communication skills good speaker experienced auditor
DreamWeavers InfoCom
DreamWeavers InfoCom is a leading healthcare communications enterprise which specializes in digital solutions, catering to the life sciences industry. The company provides multi-channel marketing modules to drive HCP engagement, patient support platforms in acute & chronic verticals, custom ph...
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