Associate Ops (Software Integration) Engineer - (2025 Freshers Only)
- Deltek
- 0 years
- Bengaluru
- 20 days ago
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Job Description
Important 1: Applicants must be willing to work in a 24/7 support environment.
Job Description:
As an Associate Integration Operations Engineer at Deltek, you will be an integral part of our Deltek Integration Center of Excellence team. This role combines technical expertise with analytical skills, serving as our in-house representative to collaborate with Tier 2 support, Leads, and developers in identifying and addressing bugs.
About Deltek:
Deltek is a global provider of enterprise software and information solutions for project-based businesses. Our mission is to empower our customers to achieve project success by delivering innovative solutions that drive efficiency and profitability. With a focus on project-based industries, Deltek offers a comprehensive suite of solutions that streamline operations, enhance collaboration, and provide actionable insights.
Responsibilities:
- Provide level 1 technical assistance related to integrations and automation solutions.
- Maintain a thorough understanding of products, automation, and integrations tailored for customers.
- Handle escalations reported by other teams or customers with a proactive approach.
- Ensure adherence to quality standards, SLA, process, and security policies.
- Collaborate with operational and development teams during triage and resolution of operational issues.
- Follow incident management procedures based on severity.
- Capture detailed documentation on reported incidents and communicate with respective stakeholders.
- Take ownership of reported incidents and drive them to resolution.
Requirements:
- B.E. / B.Tech in Engineering with specialization in CSE/IT/ECE, with a minimum of 60% aggregate.
- Strong written and communication skills.
- Excellent problem-solving ability and critical thinking skills.
- Understanding SaaS applications and related technology is a plus.
- Knowledge of Basic Networking, SOAP, RESTful API, SQL.
- Proficiency in Incident Management and escalation processes.
- Ability to handle multiple tasks simultaneously and work effectively both individually and as part of a team.
- Willingness to work in a 24/7 support environment.
Shift Timings (Rotational):
- 6:00 AM to 3:00 PM IST
- 2:00 PM to 11:00 PM IST
- 6:00 PM to 3:00 AM IST
- 9:30 PM to 6:30 AM IST
Job Classification
Industry: Software ProductFunctional Area / Department: IT & Information Security
Role Category: IT Support
Role: Problem Management
Employement Type: Freshers
Contact Details:
Company: DeltekLocation(s): Bengaluru
Keyskills: Integration Ops Technical Support Software Integration Troubleshooting Integration Operations
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