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GV Implementation Professional @ ADP Solutions

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 GV Implementation Professional

Job Description

  • Provide support for issue resolution as per defined SLAs - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation
  • Prepare functional specifications and change control requests
  • Assess Support Pack configuration, as requirements directed and complete subsequent configuration and testing activities arising out of support pack application
  • Provide consulting services to client base, as required
  • Adhere to GlobalView configuration standards and conventions as we'll as ADP procedures and policies
  • Ensure that customer needs not effectively addressed within the current offering are communicated to GlobalView Product Manager
  • Provide relevant knowledge sharing opportunities for associates within Technical Services and Operations
  • Liaise with Account Management
  • Ensure up to date knowledge of the ADP GlobalView and associated services is maintained
  • Provide afterhours support as agreed with Client / Team Leader / Manager
Technical Skills
Strong SAP Payroll experience in either end-to-end Implementation or Support environments
3 to 8 years of SAP Payroll configuration experience
Competencies
Professional manner and presentation with the ability to professionally set, manage and satisfy customer expectations through personal involvement or delegation
Demonstrated business consulting skills
Should be able to handle clients, able to set the expectation and manage client SPOCs.
Excellent written and verbal communication skills
Ability to work systematically and logically to resolve problems, address opportunities or manage the situation at hand, identify causes, relationships and implications
Demonstrated knowledge and application of key methodologies employed by technical services team
Demonstrated ability to work with a global team to achieve problem resolution
Ability to prioritise tasks and demonstrated time management skills
Ability to work collaboratively with associates to achieve team goals

Job Classification

Industry: Textile & Apparel
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Lead
Employement Type: Full time

Contact Details:

Company: ADP Solutions
Location(s): Hyderabad

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Keyskills:   Payroll SAP Technical services Issue resolution Account management Unit testing Outsourcing Management Analytics Human capital management

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ADP Solutions

ADP India is a subsidiary of ADP Inc., the leading Human Capital Management solution providers in the world.ADP India partners with organizations across the Asia-Pacific region by offering highly-configurable Payroll and Statutory Compliance solutions. ADP India also offers solutions for critical fu...

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