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Desktop Support Engineer 1 @ Accel It Services

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 Desktop Support Engineer 1

Job Description

Location Address : Thapar House, 163, S. P. Mukherjee Road, Kolkata 700 026

Qualification & Experience : 3 Yrs. Diploma / Bachelors Degree, 2+ Yrs. relevant experience as Customer Support Engineer

Salary : Upto 3.20 LPA CTC

JD :

Essential Skills & Accountability towards Customer Deliverables: Effective communication skill should confident while handling VIP Users. Candidate should take end-to-end responsibility towards deliverables

Hardware and Software Support: Installing, configuring, and maintaining hardware and software systems, including operating systems, applications, and peripherals for Desktop/Laptop, LJ Multi-Function Printer, Scanner

Network Support (L1): Resolving issues with internet connectivity, network connections, and other networking problems for Wi-Fi Devises, AP

Virtual Collaboration (VC): Assisting users with VC tools, software, and hardware. This includes troubleshooting issues, ensuring smooth operation of VC systems, and providing technical assistance for VC-related tasks

User Support: Providing technical assistance to end-users, guiding them through troubleshooting steps, and offering training on User Awareness in IT

Documentation and Ticketing: Documenting technical issues, solutions, and troubleshooting steps in a ticketing system for tracking and reference. Need to share Daily MIS on Closed-Open-Ongoing tickets

Inventory Management: Managing asset inventory and ensuring proper asset tracking

Remote Support: Providing remote support to users, guiding them through troubleshooting steps over the phone or through remote access tools

System Administration (L1): Performing basic system administration tasks, such as managing user accounts, creating backups, and applying security updates

Collaboration: Working with other IT teams to resolve complex issues and participate in projects involving desktop changes or upgrades

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Full time

Contact Details:

Company: Accel It Services
Location(s): Kolkata

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Keyskills:   Outlook Configuration Network Support Hardware Troubleshooting Network Troubleshooting

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Accel It Services

Accel IT Services is a division of Accel Limited, a BSE listed company with 3 decades of experience in the IT, Media and Electronic Manufacturing industry. Started in 1991 in Chennai, Accel Limited continues to pursue its diversified interest in media, electronic manufacturing,electronics research ...