Desktop Support Engineer 1
- Accel It Services
- 1 - 3 years
- Kolkata
- 1 month ago
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Job Description
Location Address : Thapar House, 163, S. P. Mukherjee Road, Kolkata 700 026
Qualification & Experience : 3 Yrs. Diploma / Bachelors Degree, 2+ Yrs. relevant experience as Customer Support Engineer
Salary : Upto 3.20 LPA CTC
JD :
Essential Skills & Accountability towards Customer Deliverables: Effective communication skill should confident while handling VIP Users. Candidate should take end-to-end responsibility towards deliverables
Hardware and Software Support: Installing, configuring, and maintaining hardware and software systems, including operating systems, applications, and peripherals for Desktop/Laptop, LJ Multi-Function Printer, Scanner
Network Support (L1): Resolving issues with internet connectivity, network connections, and other networking problems for Wi-Fi Devises, AP
Virtual Collaboration (VC): Assisting users with VC tools, software, and hardware. This includes troubleshooting issues, ensuring smooth operation of VC systems, and providing technical assistance for VC-related tasks
User Support: Providing technical assistance to end-users, guiding them through troubleshooting steps, and offering training on User Awareness in IT
Documentation and Ticketing: Documenting technical issues, solutions, and troubleshooting steps in a ticketing system for tracking and reference. Need to share Daily MIS on Closed-Open-Ongoing tickets
Inventory Management: Managing asset inventory and ensuring proper asset tracking
Remote Support: Providing remote support to users, guiding them through troubleshooting steps over the phone or through remote access tools
System Administration (L1): Performing basic system administration tasks, such as managing user accounts, creating backups, and applying security updates
Collaboration: Working with other IT teams to resolve complex issues and participate in projects involving desktop changes or upgrades
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Hardware & Networks
Role Category: Hardware and Networks - Other
Role: Hardware and Networks - Other
Employement Type: Full time
Contact Details:
Company: Accel It ServicesLocation(s): Kolkata
Keyskills: Outlook Configuration Network Support Hardware Troubleshooting Network Troubleshooting
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Accel It Services
Accel IT Services is a division of Accel Limited, a BSE listed company with 3 decades of experience in the IT, Media and Electronic Manufacturing industry. Started in 1991 in Chennai, Accel Limited continues to pursue its diversified interest in media, electronic manufacturing,electronics research ...
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