Technical Support Engineer 2 (I6) @ Dell International

Job Description

Technical Support Engineer 2

At Dell Technologies, world-class service doesn t end when a customer purchases our innovative products. Our Technical Support team is there for them whenever they need help by phone or email, online and on social media. No matter how complex the challenge, we rise to it. We answer questions about the installation, operation, configuration, customization and use of Dell Technologies products. For critical matters, we use our systems to provide remote diagnostic technical support. If there s an issue with a customer s product, we ll analyze it, identify the cause, recommend a solution and document the problem.

Join us as a Technical Support Engineer 2(Vxrail support) on our Technical support team in Bangalore to do the best work of your career and make a profound social impact.

What you ll achieve

Through this role you will work with highly skilled technical advisors to develop and deliver solutions that enable customers to maximize returns on IT investments, drive efficiencies and reduce costs.

As a Technical Support Engineer, you will be responsible for:

• Opening, updating, and reporting on customer cases opened through VxRail ticketing system and apply basic technical support skills to handle customer incidents and case resolution.
• Notify all necessary individuals of ongoing issues and problem resolution; share all knowledge of problem resolution and understand technical communication structure and help to create and maintain eService applications such as Chat, Knowledgebase content, Support forums, etc.

You will work with both internal and external customers quickly in a fast paced customer critical environment and as a 24X7X365 organization, shift work, holidays and on-call responsibilities will be required.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here s what we are looking for with this role:

Essential Skills

• Bachelor s Degree with 3-4 years of relevant experience required
• Strong knowledge in VMware vSphere, vCenter and ESXi is mandatory with 3-4 years of hand on experience
• Strong understanding of VMware technical environments (hyper converged infrastructure & virtualization) along with Troubleshooting experience
• Experience in a technical and/or customer support is mandatory with excellent business communication skills

Desirable Requirements:

• Knowledge on VSAN and Networking is an added advantage

Who we are

We believe that each of us has the power to make an impact. That s why we put our team members at the center of everything we do. If you re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we re looking for you.
Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Here s our story; now tell us yours

Dell Technologies is a unique family of businesses building a brighter digital tomorrow. Our organization is made up of more than 150,000 people, located in over 180 locations around the world. We re proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.

What s most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life. We offer excellent benefits, bonus programs, flexible work arrangements, a variety of career development opportunities, employee resource groups, and much more.

We started with computers, but we didn t stop there. We are helping customers move into the future with multi-cloud, AI and machine learning by creating industry-leading products, infrastructure solutions and services. Join us and become a part of what s next in technology, starting today.

You can also learn more about us by reading our latest Diversity and Inclusion Report and our plan to make the world a better place by 2030 here .

Closing date: 30 November 2023

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Employment Opportunity Policy here .

Job ID:R234577

Dell s Flexible & Hybrid Work Culture
At Dell Technologies, we believe our best work is done when flexibility is offered.
We know that freedom and flexibility are crucial to all our employees no matter where you are located and our flexible and hybrid work style allows team members to have the freedom to ideate, be innovative, and drive results their way. To learn more about our work culture, please visit our locations page.

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Technical Support Engineer 2 (I6)

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