Customer Care Executive - Delhi @ Deuglo Infosystem

Job Description

for the Post of Customer Care Executive-Home Health Care

 

Role: Customer care Executive-Home Health Care

Description

 

Qualification: Graduation/ Background in healthcare related education will be preferred

Experience:  2-5 Years Minimum

Job Location: New Delhi

Gender: Male/Female

No. of Positions: 2

Salary: INR 20000/- to 30000/- per month

Must Have experience in Portea Home Healthcare/ Broomees/ Apollo Homecare/ Dabur

Homecare/ Healthcare at Home/ Care 24/ Max Home Healthcare/ Care to Cure/ CuroDoc/

ElderCare/ Life Circle/ Emoha Elder Care/ Epoch Home Care Excellent communication skills are crucial.

 

Principal Duties and Responsibilities:

 

Sales related responsibilities

 

        Call on the data and convert it into sales.

        Create new client base for the organization.

        Attending to the inbound calls and converting them into sales.

  

Schedule appointments for patients/clients: 

        Answer telephone promptly and in a polite and professional manner. 

        Obtain and enter accurate demographic information into the CRM (address, telephone number, requirements of the patients etc.) 

        Perform a need assessment as to what services are the best suitable for a particular client and promote them accordingly. 

        Inform the caller about the charges, facilities covered, dos and donts, service flow and payment terms. 

        Frequent follow ups with the caller to convert them into sales. 

        Scheduling audio/video interaction between the client and the staff with the help of the coordinators. 

        Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.

        Stay in constant touch with the coordinators and perform daily functions such as profile sharing, scheduling interactions, starting staff shifts, liasoning with the clients with regards to payment schedules.

 

Act as a liaison for the patients/clients and the Center: 

        Direct calls to other departments as needed. 

        Use sound judgment in handling calls, especially with upset patients. 

        Understanding of when to escalate calls to the senior authorities. 

 

Service patients: 

        Make reminder calls as requested. 

        Make calls to schedule deployments/replacements when necessary. 

        Aid with mailings and other projects as call volume permits. 

 

Other reasonably related duties as assigned by supervisor or manager. 

 

Qualifications:  

        Graduate. Associate degree or related healthcare certification preferred. 

        One year of experience in customer service and/or related clinical environment; working knowledge of medical terminology. 

        Should have strong knowledge of English and Hindi (Verbal and written). 

 

Preferred Traits:

        Ability to handle confidential and sensitive information. 

        Ability to communicate effectively on the telephone. 

        Ability to relate to persons with diverse educational, socioeconomic, and ethnic backgrounds. 

        Ability to handle a "call center" environment: work quickly and multi-task. 

        Ability to exercise good judgment to handle calls appropriately. 

        Ability to demonstrate good customer service.  

Employement Category:

Employement Type: Full time
Industry: Medical / Healthcare
Role Category: NursingAllied Health Services
Functional Area: Not Applicable
Role/Responsibilies: Customer Care Executive - Delhi

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Keyskills:   data management sales english communication skills