Job Description
Job description
Greeting from IGT Solutions
We are hiring for Chat Process and looking for immediate Joiners
Interested candidates can directly walk-in to our office.
Job Responsibility:
- Understands the various computer screens and how to utilize them effectively
- Interfaces with customers, clients and vendors, and escalates areas of concern to the appropriated supervisory staff
- Attends assigned training sessions for further improvement in client and customer satisfaction, client information and job performance
- Adheres to all company and specific Contact Center policies and procedures
- Completes any work as assigned by Management
Knowledge, Skills and Other Abilities:
- Strong process orientation
- High energy, High Integrity & Work Ethics
- Strong interpersonal skills & ability to communicate effectively
- Strong problem solving skills.
Educational & Essential Experience:
- Bachelor's Degree or Undergraduate dropouts
- 6 Months BPO or travel experience and fresher
- Excellent Written and spoken communication, business technical writing
- Computer Skills ability/experience using computer applications
- Willing to work in a contact center environment with 24/7 rotational shifts (including night shifts)
- Open to work in aChat environment (Chat/Email)
Interview Rounds:
- HR Round
- Versant Test Round /VNA Round
- Operations Round
Interview Time : 9-30 am to 4-30 pm
Location : 4th Floor, MSR North Tower, MS Ramaiah North City, Manayata Tech Park, Nagavara, Bengaluru, Karnataka 560045
Contact Information: Boobalan
WhatsApp Number: 6381370***
Mail Id: r.*******n@ig*********s.com
Job Classification
Industry: IT Services & Consulting
Functional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Associate
Employement Type: Walk-ins
Contact Details:
Company: IGT Solutions
Location(s): Bengaluru
Keyskills:
Excellent Communication In English
Customer Service
Travel Process
Non Voice Process
Voice Process
International BPO