Customer Success Manager, Microsegmentation
- Akamai
- 5 - 8 years
- Kolkata
- 2 months ago
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Job Description
- Driving customer value and business growth by maximizing solution impact, ensuring retention, and expanding Akamais Enterprise Security.
- Building relationships at all levels, including C-suite, by leading strategic reviews and aligning objectives for success.
- Serving as a Strategic Advisor by recommending product features and best practices to accelerate time to value.
- Collaborating with Sales, Pre-Sales, and Engineering to develop solutions, influence the roadmap, and enhance customer value.
- Ensuring seamless onboarding by understanding customer requirements and crafting success plans that align solutions to their goals.
- Fostering customer advocacy and reference-ability to support new business expansion.
- Bring 5+ years experience, including 2 in customer success with SaaS/cybersecurity, and have a Bachelors degree.
- Build professional relationships across all levels, including CISO, CIO, Security Directors, Network Directors, Analysts, and Engineers.
- Have in-depth knowledge and some hands-on experience in Cybersecurity, Networking, Virtualization or Cloud Computing.
- Demonstrate Project management experience to support efficient planning, execution, and timely delivery of key objectives.
- Exhibit exceptional communication and presentation skills to effectively engage and influence diverse audiences.
- Be passionate about learning and embracing new technologies, with a keen interest in expanding knowledge in cybersecurity.
- Possess 1-2 years of experience in selling, leading customer success, or deploying Zero Trust solutions.
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Customer Success
Role: Customer Success Manager
Employement Type: Full time
Contact Details:
Company: AkamaiLocation(s): Kolkata
Keyskills: Cloud computing Usage Business expansion Customer satisfaction Project management Cloud Presales Deployment Budgeting Virtualization
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Akamai
Akamai is the edge. Our globally distributed intelligent edge platform surrounds everything, from the enterprise to the cloud, so our customers and their businesses can be fast, smart, and secure. We keep decisions, apps and experiences closer to users than anyone — and attacks and threats ...
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