Customer Care Executive
- Hindustan Enterprise
- 50 Positions
- Noida, Gurugram
- 8 months ago
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Job Description
- Escalate complaints to the appropriate internal teams and if the issue goes outside their immediate area of responsibility
- Establish long-lasting, trusting connections by communicating professionally and empathetically with the clients
- Use the appropriate methods and tools to provide information that is accurate, comprehensive, and thorough
- Meet call handling quotas and individual and team sales targets
- Gather and analyse client data to identify possible products or services to recommend to management
- Provide appropriate solutions and substitutes within the timeframes specified, and follow up to ensure resolution
- Maintain client interaction logs, handle customer accounts, and file paperwork as and when necessary
- Follow communication protocols, rules, and policies
Customer care representatives assume responsibility for the clients issue and serve as the sole point of contact for all the questions regarding the troubleshooting process. This includes providing the client with information on the anticipated time of resolution to regularly provide updates on the status of the task. Additionally, they take note of any feedback from the customer that could improve their experience and pass it along to the appropriate team for organisation execution. Additional responsibilities of a customer care representative include the following:
Interested Candidates can also contact on 85hidden_mobile7 HR Priya Saxena
Employement Category:
Employement Type: Full timeIndustry: BankingRole Category: Customer Service (Domestic)Functional Area: Not SpecifiedRole/Responsibilies: Customer Care ExecutiveContact Details:
Company: Hindustan EnterpriseLocation(s): Noida, Gurugram
Keyskills: english problem solving communication skills
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