IVR & CTI Developer
- Consilium Software
- 2 - 5 years
- Delhi, NCR
- 2 months ago
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Job Description
- 3 to 5 years experience in the Contact Centre Technologies specific to Cisco UCCE/UCCX 12.X product suite in the area of IVR, CVP, ICM, CTI Application Development and Apps Maintenance
- 2 to 3+ years experience in Advanced Speech Recognition solution including nuance, google dialogue, design and development.
- Develop and Modify IVR applications using CVP Call Studio v8.5/9.0 and VXML. Simple, Complex, Voice mail, Recording Apps and develop complete call flow over call studio.
- Development of CVP Call Studio Java custom elements using cisco provided CVP 9.0(1) java API.
- Well versed with integration of CVP Call Studio applications to remotely hosted web services - IVR
- Integration with the help of client WSDL using Eclipse IDE.
- Well Versed with SQL Queries and MS SQL Server database.
- CVP Reporting - Development of reports using CUIC reporting tool for both ICM DB and CVP-DB.
- Well Versed with Cisco ICM Architecture - Call Router, Logger, AWs and Peripheral Gateways.
- Well Versed with Cisco CVP Architecture Call Server, Voice Gateways, and Voice Browser.
- Solution Designing and Analyzing the IVR Call Flows.
- Experience in CTI integration with CRM( SFDC, MS CRM, SNOW, etc.)
- Experience in Creating Call Types, Network VRU Scripts, Skill Groups, Agents, DN and many more into ICM Configuration Manager.
- Experience in call routing Scripts, historical reports, working with Admin Workstation (AW), IVR, and Cisco CTIOS.
- Product Exposure : Cisco UCCE, UCCX, IP IVR (CVP, VXML Server, ICM)
- Dynamic, motivated and self-driven
- Good communication skills
- Team Player
- Location - New Delhi
- Compensation - As per industry standards
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Software Development - Other
Employement Type: Full time
Contact Details:
Company: Consilium SoftwareLocation(s): Delhi, NCR
Keyskills: Computer science MS SQL IVR Eclipse VXML Application development Business intelligence cisco Analytics CRM
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Consilium Software
Consilium Software is an enterprise software company, our software greatly improves customers experience through real-time integration, control & orchestration of multi-channel communications solutions. Consilium specializes in Business Communication Operation management (BCOM), Computer Telepho...
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