Operations Manager @ Inhawk It Solutions

Job Description

Plan and direct the hotel main operations including quality, standards, cleanliness, guest satisfaction. Promote a culture of excellence in guest care through a warm welcome and a desire to exceed expectations. Work alongside all HODs to ensure the smooth running of the day-to-day operations. Conduct regular operations meeting with all HODs to discuss routine operational matters, departmental performance targets and guest feedback. Deputies for the General Manager in his absence and at various meetings & events. Be responsible for maximizing profit through the consistent delivery of the highest standard of service. Ensure consistent implementation and review of SOPs throughout all Departments. Be responsible for all the day-to-day queries, complaints or problems that arise in the hotel. Monitor the hotel functions book and familiar yourself with all updates & amendments. Maximise financial opportunities and achieve pro-active up-selling environment throughout the. hotel. Carry out Duty Management shifts as required. Conduct regular fire walks and Health & Safety audits. Job Type: Full-time Salary: 25,000.00 - 35,000.00 per month Benefits: Flexible schedule Schedule: Day shift Ability to commute/relocate: Dharmsala, Himachal Pradesh: Reliably commute or planning to relocate before starting work (Required) Work Location: In person

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Operations Management / Process AnalysisFront Office / Guest Relations
Functional Area: Not Applicable
Role/Responsibilies: Operations Manager

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Keyskills:   hotel operations operations management financial management upselling fire safety guest care exceed expectations SOP implementation health safety audits