Delivery & Operations Integration Technical Leader @ Thales

Location: Noida, India

Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure. Present in India since 1953, Thales is headquartered in Noida, Uttar Pradesh, and has operational offices and sites spread across Bengaluru, Delhi, Gurugram, Hyderabad, Mumbai, Pune among others. Over 1800 employees are working with Thales and its joint ventures in India. Since the beginning, Thales has been playing an essential role in India s growth story by sharing its technologies and expertise in Defence, Transport, Aerospace and Digital Identity and Security markets.

Description of the need:

Thales is looking for a profile of Solution Integration Operations Engineer to support current Thales teams.

In the perimeter of DelOps Team, the contractor will participate in the delivery (BUILD phase) operations (RUN phase) of Thales solutions to end customers. The candidate will work with Thales teams (mainly Project managers, Service Delivery Managers, RD department and other DelOps members) to succeed his mission - language written/spoken is English.

Tasks description during the contractor mission:

• Build Phase Project:
  • Install and configure the solution on hardware, VMware or in GCP;
  • Integrate the solution at the customer site or hosted, connecting with customer backend or core network elements;
  • Write technical documentation;
  • Review the customer acceptance plan documents and updated if needed;
  • Follow the Thales process and best practices defined within DES;
  • Assist the development and validation team during the project;
  • Provide visibility to Validation Technical Leader and Project Manager on his/her work progress (actual and estimated time to complete tasks);
  • Execute the acceptance test plan with the customers;
  • Write the Operation and Maintenance Guide (OMG);
• RUN Phase Project:
  • Technical support of Cloud, On-Premises, and Hybrid services
  • Design and implement changes into the systems
  • Maintain and enhance internal tools to improve service industrialization for Cloud and On-Premises services
  • Provide technical guidance for new or evolution of services and for consolidated technical analyses
  • Lead the optimization of service reliability, performance and security
  • Provide technical direction when CAB requires tier II input, expertise or changes with high risk impacts on customer SLAs
  • Responsible for product and technical knowledge ramp-up of the Tier II Support team
  • Participate in the definition of production requirements
  • Manage performance. Track and report critical supply and demand metrics. Use data to optimize processes, creatively solve problems, and track results
  • Participate at the preparation and review of technical product customer specific documentation
  • Participate in the 24/7 oncall rotation within the team

Education

Degree in computer Science, Telecom, or related discipline

Expected Seniority

At least 5 years of experience in similar position

At Thales we provide CAREERS and not only jobs. With Thales employing 80,000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad, in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here, apply now!