Manager, Enterprise Software Engineering @ NTT Global Delivery

Job Description

The Manager, Enterprise Software Engineering, is responsible for supporting the Salesforce instances for GRC and Health and is part of GBS ES (Global Business Services Enterprise Systems). (S)he is reporting directly to the manager responsible for SFDC. The Salesforce Operations Lead will be responsible for overseeing the day-to-day operations of GRC CS/FRR, ELM and HLRP Salesforce instances, including managing releases, troubleshooting and resolving issues, and leading a team of support resources. The individual in this role will also be responsible for working closely with the business process owners and wider business stakeholders to understand their needs and ensure that Salesforce is meeting their requirements. Responsibilities: Support multiple Salesforce instances Organize relevant meetings (e.g. Change Advisory Board) to manage releases Lead a team of support resources (approximately 5 internal/ 5 external) and ensure all instances are running smoothly and efficiently . Troubleshoot and resolve issues, manage updates and upgrades, and ensure data accuracy Work closely with the business to understand their needs and ensure Salesforce meets their requirements Be the first point of contact for the business for Salesforce issues related to operations Provide training to the business Manage the team's performance and work on improvements Ensure staffing is optimized to run operations, leveraging internal and external resources Manage support to end users for systems directly owned, and monitor service level for delegated services Implement and manage DR as well along with other GBS IT initiatives Managing and optimizing the performance of the Salesforce system Working closely with other GBS teams (responsible for integration, testing, ERP, etc) Ensuring compliance with regulations and security standards Qualifications: A bachelor's degree in a related field such as computer science, information systems, or business administration is a plus. A master's degree is preferred. Experience: 6-10 years of information technology experience or equivalent, minimum 2 years of experience managing operations teams Proven experience in Salesforce operations management Strong technical skills, including a deep understanding of the Salesforce platform Excellent leadership and team management skills to mentor and developing the team are required. Strong problem-solving and analytical skills Strong communication skills, both written and verbal to communicate effectively with stakeholders and team members. Experience in Agile methodologies Experience with ITIL and IT service management best practices is highly desirable. Must be able to adapt to changing requirements and work in a fast-paced, dynamic environment This position requires an individual who is highly organized, detail-oriented, and able to work well under pressure. If you have a passion for Salesforce and are looking for a challenging and rewarding opportunity, we would love to hear from you. Please submit your resume and cover letter to apply for this position

Employement Category:

Employement Type: Full time
Industry: IT Services & Consulting
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Manager, Enterprise Software Engineering

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Keyskills:   Salesforce Team Management Troubleshooting Issue Resolution Business Requirements Training Performance Management Integration Testing Compliance Agile Methodologies ITIL IT Service Management Salesforce Operations Data Accuracy DR Management Security Standards