Customer Support Specialist @ Tech Mahindra

Job Description

Company Description JSD ELECTRONICS INDIA PRIVATE LIMITED is a leading electronic manufacturing company located in Noida. Established in 2017, the company is one of the largest original design manufacturers (ODMs) in the world, providing contract manufacturing services for a wide range of electronic products, including IoT equipment, GPS Vehicle Tracking System, medical equipment, and other consumer electronics. With a focus on innovation, sustainability, and quality, JSD Electronics India Pvt. Ltd. is committed to delivering excellent products that meet the highest standards of reliability and performance. Role Description This is a full-time on-site role for a Customer Support Specialist. The Customer Support Specialist will be responsible for responding to customer inquiries, resolving technical support issues, and ensuring customer satisfaction. As a Customer Support Specialist, you will also be responsible for analyzing customer feedback and suggesting process improvements to. enhance the overall customer experience. Qualifications Customer Support and Technical Support skills Excellent Interpersonal Skills Ability to analyze and interpret data to improve customer support Proven ability to achieve customer satisfaction targets Strong analytical and problem-solving skills Experience with CRM software and helpdesk tools Bachelor's degree in a related field Experience in the electronics or manufacturing industry is a plus knowledge of GPS and iot devices how's things work

Employement Category:

Employement Type: Full time
Industry: Others
Role Category: Customer Service (Domestic)
Functional Area: Not Applicable
Role/Responsibilies: Customer Support Specialist

+ View Contact

Keyskills:   Customer Support Technical Support Interpersonal Skills Data Analysis Customer Satisfaction Analytical Skills GPS Problemsolving Skills CRM Software Helpdesk Tools IoT Devices