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Associate Manager, Software Engineering (IT Training & Certifications) @ Red Hat

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 Associate Manager, Software Engineering (IT Training & Certifications)

Job Description


We are seeking a collaborative and empathetic Associate Manager to join the Red Hat Information Technology Training and Certifications organization. In this role, you will lead a remote, cross-functional team of IT professionals in delivering Red Hat's renowned global training and certification services. Were seeking a people-centered leader with a strong technical foundation whos passionate about enabling teams, solving problems, and delivering thoughtful, scalable solutions.This is an opportunity to lead with purpose, to foster a culture of psychological safety and continuous learning, and to help shape systems that impact learners around the world.What will you do:
  • Lead a distributed team of IT professionals, including Software Application Engineers, Quality Assurance Engineers, Business Systems Analysts, Support Technicians, and/or Scrum Masters
  • Provide coaching, mentorship, and regular performance feedback to help team members grow and thrive
  • Collaborate closely with cross-functional stakeholders to shape roadmaps, plan releases, evaluate and leverage vendor partnerships, and negotiate vendor contracts
  • Align project goals with team capacity, define clear requirements, and ensure healthy delivery practices
  • Maintain open, proactive communication with stakeholders and senior leaders about business goals, progress, risks, and decision points
  • Guide the technical direction of the teams systems, emphasizing sustainable/automated practices, code quality, and customer experience
  • Champion knowledge-sharing, documentation, and process improvement to support long-term success
  • Oversee IT initiatives such as system upgrades, software implementations, and infrastructure enhancements
  • Help define and uphold IT policies and procedures that promote secure, reliable systems
  • Conduct regular audits and risk assessments to identify and address security vulnerabilities or issues with data privacy and/or system integrity
  • Ensure compliance with relevant regulations and standards, such as GDPR and PII initiatives
  • Stay engaged with new technologies and practices to keep our systems evolving in step with the industry
  • What will you bring:
  • Bachelor's degree in Computer Science, Information Technology, or related field; Master's degree preferred
  • Experience in software engineering or a comparable technical field, enabling you to effectively support and guide technical teams
  • Experience leading Agile teams (Scrum/SAFe), ideally with Jira implementation experience
  • A track record of leading/managing IT operations, systems, or teams; experience in training or learner-facing platforms is a bonus
  • Working knowledge of IT infrastructure, security standards, and modern software development practices
  • Strong organizational skills with the ability to plan, prioritize, and adapt in a dynamic environment
  • Excellent communication and interpersonal skills, with a commitment to building trust and alignment both among direct reports and across diverse teams
  • Relevant certifications in technology and/or project management are a plus
  • Location Remote
  • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Engineering - Software & QA
    Role Category: Software Development
    Role: Engineering Manager
    Employement Type: Full time

    Contact Details:

    Company: Red Hat
    Location(s): Mumbai

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    Keyskills:   IT infrastructure project management software development scrum training software engineering agile jira

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