Manager-CE - Mumbai - Ntt Global Networks - 10
- NTT Global Networks
- 10 - 18 years
- Mumbai
- 4 years ago
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Job Description
Excellent verbal and written communication skills.Able to contribute to the work group as a team player.Experience working on Projects & Project Implementation.Customer service skills including the ability to work with customers in completing their circuit/service installations.Good understanding of OSI Layer 1 and 2 protocols.SDWAN-Work with engineering & product teams during testing & evaluation of SDWAN products.Carrying out lab tests during product evaluation & any customer related topologies. Preparing implementation guidelines for each SDWAN product. To carry out tests on appliance based & VM based (like Cisco ENCS, ISR, x86 based white labeled CPEs etc.) for each sdwan product.
To Work as SME for different SDWAN product like Silver peak, Viptela, Juniper Contrail, VeloCloud, Router based SDWAN etc. during customer design discussions & implementation phase. To work with systems team for any system based development (like in vcom, Siebel etc.). To Work with automation team for SDWAN API automation. Escalation support for T1, T2 engineers for any implementation issues. Collaborate with Operations team for monitoring & management of circuits.Cloud Connect platforms like AWS Direct Connect, Microsoft Azure Express route, Google Cloud Platform etc.Configuration, installation and troubleshooting of Cisco and Juniper routers, Layer-2 and Layer-3 switches, Dial up modems, wireless devices.
Detailed understanding and working knowledge of routing protocols like BGP, OSPF, EIGRP, RIP, RIP v2. working knowledge of MPLS-VPNs (L3 and L2 VPNs), IPsec and SSL VPNs, QOS, Wireless communication, load balancing/sharing techniques.Working knowledge of Switching techniques: VLAN, VTP, various flavors of STP, dot1x, Ether-Channel
Has the ability to pro-actively identify areas of improvements and works towards a better delivery of the projects.Experience on Firewalls / wan accelerators are preferred.thorough knowledge of provisioning circuits including working directly with circuit providers and understands .Has worked in a global environment and with global vendors / carriers/ stakeholders.Has a sound understanding of the technologies like Cisco, Juniper, Alcatel routers & switches.
Required Candidate profile
2. RESPONSIBILITIES:Responsible for implementing complete end to end Network Solutions for the customers. Responsible for interacting with internal groups, vendors and customers to coordinate the timely implementation of customer networks and data services. Responsible for the final installation of circuits and data services, to a great customer satisfaction.
Duties: Organizational, Professional and Technical
Team Management for the Customer Engineering Team, includes goal sheets creation (SMART goals), provide regular feedback to the team members, conducting appraisals, conflict resolution and own up team issues
Coordinate with internal Virtela groups, vendors/suppliers, and customers to implement customer orders in a thorough and timely manner.
Manage the overall process of implementing complex, technical installations.
Responsible for the final installation of circuits and data services to achieve high levels of customer satisfaction.
Create, maintain and enforce all processes and procedures for the CE group
Supervise on developing processes and procedures for the final installation and turn-up of circuits and data services.
Lead design discussions/ streamlining service delivery plans / implementations for important new customers for smooth installation/migration activities.
Be Subject Matter Expert for few priority accounts & the team members for streamlining network design and service delivery for greater customer satisfaction.
Attend weekly customer calls.
Acts as the Technical Escalation (higher most) for the Customer Engineering team
Train and mentor other team members.
Take escalations from other team members / customers / other team members and implement complex designs.
Work effectively on diverse type of customers from different time zones.
Work with hardware/circuit provider for different geographical regions for installing diverse type of circuits (E1/T1, DS3, Ethernet, xDSL) and troubleshooting if required.
Maintain and Provide weekly work report to manager.
Perform other duties as assigned by manager.
Foster team work across other groups within Service Delivery like Project Management, Provisioning, and outside Service Delivery like Global Operations Centre, Access Management, Sales, Backbone Engineering ,Audits Processes, Implementations, Documentations for the CE group.Any additional task given to the incumbent from time to time based on business needs.
Job Classification
Industry: Telcom, ISPFunctional Area: IT Hardware, Technical Support, Telecom Engineering,
Role Category: Technical Support
Role: Technical Support
Employement Type: Full time
Education
Under Graduation: Graduation Not Required, Any Graduate in Any SpecializationPost Graduation: Any Postgraduate in Any Specialization, Post Graduation Not Required
Doctorate: Doctorate Not Required, Any Doctorate in Any Specialization
Contact Details:
Company: NTT Global NetworksLocation(s): Mumbai
Website: http://www.nttglobal.net
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Keyskills: sdwan vlan ipsec OSI Layer CPE ssl vpns mpls - vpns VIPTELA Silverpeak
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