Post-Sales TAC - Cybersecurity
- Inflow Technologies
- 3 - 7 years
- Bengaluru
- 10 months ago
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Job Description
- Work experience in ICT distribution and/or System Integration companies with focus on technical support
- Palo Alto PCNSE certification required
- Experience in handling web, tele email based remote support
- Flexibility in 24/7 rotational shift system
- Good communication, presentation, and interpersonal skills
- Customer-orientation, technical analysis problem-solving skills
- Multi-tasking and team player
Key responsibilities:
- Understand Palo Alto features base configurations.
- Verify a support contract before accepting the case.
- Analyze and understand the client requirement or issue before commencing a session.
- Ensure collection the required error/system/traffic log prior to addressing an issue
- Capture the counters for identification of issue at the packet level.
- Retrieve and install the Firewall licenses.
- Verify the resource utilization counters from CLI for hardware related cases.
- Firewall HA configurations.
- Log Forwarding, Email Scheduler Report generations.
- Import and export firewall configuration.
- Boot the firewall in maintenance mode for configuration restoration or Factory reset.
- Take Configurations backup before performing any changes at client firewall.
- Generate Tech Support file from the firewall
- Refer to relevant KB or live community discussion related to the issue for seamless troubleshooting
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Teaching & TrainingRole Category: Corporate TrainingRole: Communication TrainerEmployement Type: Full timeContact Details:
Company: Inflow TechnologiesLocation(s): Bengaluru+ View Contact
Keyskills: Technical analysis Resource utilization Interpersonal skills firewall configuration System integration ICT Troubleshooting Remote support Technical support Firewall
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