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IT Customer Relationship Manager/Customer Success manager @ CGI

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 IT Customer Relationship Manager/Customer Success manager

Job Description

Position: Customer Relationship Manager/Customer Success manager/Customer Account Manager (4-8 Years)
Experience: 4-8 years
Location: Chennai
Employment Type: Permanent

Your future duties and responsibilities
The Client Lead is responsible for hosting regularly scheduled Service Review meetings to provide updates on status, progress, and resolution timelines for all open issues, whether related to applications or operations, for US-based clients.
The Client Lead must ensure that client issues are properly prioritized and escalated according to their business needs, acting as the liaison between the client and CGI teams. It is essential to prevent service-related escalations or complaints from the client.
Additionally, the Client Lead will take on the role of Escalation Manager on a rotating basis to assist with critical or urgent issues, providing phone support as needed.
They must be able to manage multiple clients, prioritizing tasks based on urgency and impact and should be flexible in supporting clients across different US time zones.

Required qualifications to be successful in this role
Must to Have Skills-

  • Experience in customer support or a similar client-facing role.
    Familiarity with at least one ERP system (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
    Proficiency in using ERP software and understanding of its core modules (finance, HR, inventory, procurement, etc.).
    Hands-on experience in troubleshooting and resolving ERP-related issues.
    Strong problem-solving and troubleshooting abilities.
    Ability to understand and explain technical concepts to non-technical users.

Good to have Skills-

  • Database knowledge (e.g., SQL) for issue diagnosis.
    Familiarity with cloud-based ERP platforms is increasingly important.

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Software & QA
Role Category: Software Development
Role: Technical Lead
Employement Type: Full time

Contact Details:

Company: CGI
Location(s): Chennai

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Keyskills:   Customer Success manager Client Liaison CSM Customer Engagement

 Fraud Alert to job seekers!

₹ -13 Lacs P.A

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