Client-Customer Relationship Manager
- CGI
- 4 - 8 years
- Bengaluru
- 10 months ago
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Job Description
The Client Lead is responsible for hosting regularly scheduled Service Review meetings to provide updates on status, progress, and resolution timelines for all open issues, whether related to applications or operations, for US-based clients.
The Client Lead must ensure that client issues are properly prioritized and escalated according to their business needs, acting as the liaison between the client and CGI teams. It is essential to prevent service-related escalations or complaints from the client.
Additionally, the Client Lead will take on the role of Escalation Manager on a rotating basis to assist with critical or urgent issues, providing phone support as needed.
They must be able to manage multiple clients, prioritizing tasks based on urgency and impact and should be flexible in supporting clients across different US time zones.
The Client Lead must ensure that client issues are properly prioritized and escalated according to their business needs, acting as the liaison between the client and CGI teams. It is essential to prevent service-related escalations or complaints from the client.
Additionally, the Client Lead will take on the role of Escalation Manager on a rotating basis to assist with critical or urgent issues, providing phone support as needed.
They must be able to manage multiple clients, prioritizing tasks based on urgency and impact and should be flexible in supporting clients across different US time zones.
Required qualifications to be successful in this role:
Must to Have Skills- Experience in customer support or a similar client-facing role.
Familiarity with at least one ERP system (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
Proficiency in using ERP software and understanding of its core modules (finance, HR, inventory, procurement, etc.).
Hands-on experience in troubleshooting and resolving ERP-related issues.
Strong problem-solving and troubleshooting abilities.
Ability to understand and explain technical concepts to non-technical users. Good to have Skills- Database knowledge (e.g., SQL) for issue diagnosis.
Familiarity with cloud-based ERP platforms is increasingly important.
Familiarity with at least one ERP system (e.g., SAP, Oracle, NetSuite, Microsoft Dynamics).
Proficiency in using ERP software and understanding of its core modules (finance, HR, inventory, procurement, etc.).
Hands-on experience in troubleshooting and resolving ERP-related issues.
Strong problem-solving and troubleshooting abilities.
Ability to understand and explain technical concepts to non-technical users. Good to have Skills- Database knowledge (e.g., SQL) for issue diagnosis.
Familiarity with cloud-based ERP platforms is increasingly important.
Skills:
- Client Management
- Business Analysis
- Data Analysis
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & OperationsRole Category: Non VoiceRole: Technical Support - Non VoiceEmployement Type: Full timeContact Details:
Company: CGILocation(s): Bengaluru+ View Contact
Keyskills: Procurement Data analysis SAP Business analysis Customer support Microsoft Dynamics Oracle Troubleshooting SQL CRM
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