Bpo Analyst - International Call Center @ White Horse Manpower

Job Description

• The role is aligned to our Service Desk Voice Support team which is responsible for performing day to day operations while maintaining SLAs & solving queries related to disputes while coordinating with customers.
• The team reviews service requests based on the predefined scope of support, records, diagnoses, and troubleshoots customer raised incidents.
• They also manage unplanned interruptions to restore normal service operations as quickly as possible for voice interactions.
• You will be given minimal instruction on daily work/tasks and a moderate level of instructions on new assignments
• You will need to consistently seek and provide meaningful and actionable feedback in all interactions
• You will be expected to be constantly on the lookout for ways to enhance value for your respective stakeholders/clients
• Decisions that are made by you will impact your work and may impact the work of others
• You would be an individual contributor and/or oversee a small work effort and/or team.

White Horse Manpower Consultancy P Ltd. #12 Office156, 3rd Floor, Jumma Masjid Golden Complex, Jumma Masjid Road, (Exit of Commercial Street) Bangalore 560051. Ph: +91 hidden_mobile , hidden_mobile hidden_mobile whitehorsemanpower .in, hidden_email Follow us on twitter, Face Book & Youtube Free Recruitment no charges.

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Keyskills:   help desk institute service desk service desk management