Job Description
Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Lead Analyst Technical Design and Configuration Fusion Risk Management (Salesforce.com) Overview
Enterprise Resilience are looking for a Technical Analyst to design, configure and implement our Fusion Risk Management Tool (Salesforce).
Main duties include (not exhaustive):-
Partner with others to design and implement the Business Resilience Management System 2.0 (BRMS) solution globally, aligning with relevant certification standards (ISO).
Partner with global Enterprise Resilience staff to understand resilience, guide standardisation and support regulatory compliance.
Train others on their roles and responsibilities within the use of the BRMS.
Position requires strong collaboration skills, strategic thinking, ability to define business requirements, partner with other RP Leads in this role.
Championing automation, standardisation, and technical process efficiency within Business Continuity.
Implementation of API s and direct connectivity to other data sources across Mastercard.
Experience & Qualifications:
Extensive knowledge of either Fusion RM or Salesforce (SFDC)
Excellent written and spoken English language communication skills.
Experience in design & delivery of management information metrics highly advantageous
Demonstrable experience process workflows and component configuration
Demonstrable experience with End-to-End Configuration of applications, record types, page layouts, sharing and validation rules.
Hands on experience with integration to external systems, MuleSoft, Microsoft O365, SharePoint, One Drive, SOAP API and REST APIs
Hands on experience in fixing critical defects in applications highly advantageous.
Experience with implementation and configuration of enterprise mobile apps
Experience across cloud-based technologies
Experience with implementations/Development of Change Request (CR) advantageous
Personal Qualities:
Be personable yet able to challenge/question constructively when necessary.
Develops relationships with a diverse group of internal customers to achieve results.
High attention to detail
Ability to drive consistent and repeatable results with limited supervision.
Strong analytical background with excellent problem solving abilities.
Ability to prioritize assignments and multi-task.
Copes well in a dynamic, complex environment
Ability to communicate technical information to a non-technical audience.
Ability to anticipate client needs before they arise and present possible solutions or recommendations.
Passion for personal development and learning
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
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Abide by Mastercard s security policies and practices;
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Ensure the confidentiality and integrity of the information being accessed;
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Report any suspected information security violation or breach, and
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Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.
Employement Category:
Employement Type: Full time
Industry: BFSI
Role Category: General / Other Software
Functional Area: Not Applicable
Role/Responsibilies: Lead Analyst Technical Design and
Keyskills:
sql
java
delivery
reporting
mentoring
spoken english
risk management
problem solving
digital economy
technical design
english language
technical process
management system
technical analysis
process efficiency
strategic thinking
business resilience
information security
personal development
business requirements