Salesforce Service Cloud Consultant @ NTT Global Delivery

Job Description

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Salesforce Service Cloud Consultant to join our team in Hyderabad, Telangana, India.

• Should have 5+ years of work experience in Salesforce.com Projects or at least 3 projects end to end Salesforce.com implementation project and proven experience in enterprise-level projects using both waterfall and agile software development methodologies throughout the whole life cycle with repeated and demonstrable success
• Must have experience in Service Cloud.
• Extensive experience with configuration and customization on the Salesforce platform preferably in Service Cloud and Experience in day to day development/configuration.
• Excellent communication skills, written, verbal, and interactive when online
• 4-5 years of work experience in creating custom user interfaces with Visual force, developing custom business logic in APEX, writing test classes and other standard Salesforce.com configurations
• Providing hands-on development capability for both strategic and small change this could include designing, documenting and implementing workflows & hands on expertise with coding and scripting
• The role will work as part of squad supporting both live service, enhancing the product and delivering a Salesforce remediation project
• The candidate will need to have strong technical skills as well as strong stakeholder skills being able to translate business requirements into a technical solution and be able to articulate this to a range of stakeholders. A depth of knowledge is key especially in areas relating to roles, permissions and data sharing.
• Design and implement business technology solutions focused on cloud-based business applications, specifically Service Cloud
• Involved in developing business requirements, specifications, process flows, application design, application configuration, testing, and deployment
• Expertise in creating custom user interfaces with LWC / Aura Component
• Should have strong development experience in Lightning Platform
• We would appreciate the following certifications: Salesforce Administration, PD1/PD2, Salesforce Certified Service Cloud Consultant, Platform App Builder Certifications
• Experience Cloud, Sales Cloud Knowledge is added advantage
• Handling the projects as a Lead role will be an additional advantage

About NTT DATA Services

NTT DATA Services is a recognized leader in IT and business services, including cloud, data and applications, headquartered in Texas. As part of NTT DATA, a $30 billion trusted global innovator with a combined global reach of over 80 countries, we help clients transform through business and technology consulting, industry and digital solutions, applications development and management, managed edge-to-cloud infrastructure services, BPO, systems integration and global data centers. We are committed to our clients long-term success. Visit nttdata.com or LinkedIn to learn more.

NTT DATA Services is an equal opportunity employer and considers all applicants without regarding to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive environment for all employees. If you need assistance or an accommodation due to a disability, please inform your recruiter so that we may connect you with the appropriate team.

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