IT Support Specialist
- Stefanini
- 4 - 7 years
- Mumbai
- 8 months ago
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Job Description
- Provide swift and professional deskside IT support
- Perform on-site analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the BLK ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize BLK tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager
Job Requirements
Details
- Excellent proven track record supporting clients in a financial environment
- Excellent proven customer service based approach
- Knowledge of Windows OS and troubleshooting skills
- Knowledge/experience in VDI support
- Experience in applications like O365, Teams, WebEx
- Proven ability to prioritize tasks and issues according to the business impact
- Good written and verbal communication skills
- Good time management skills
- Able to work in a high pressure environment
- Strong organizational and analytical skills
- Ability to multi-task and work under pressure
- Ability to work autonomously and within team
- Flexible and proactive with a "will do attitude
- Takes responsibility and follows through on issues to closure and root cause resolution
- Demonstrable desire to achieve
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT SupportRole: IT Support - OtherEmployement Type: Full timeContact Details:
Company: StefaniniLocation(s): Mumbai+ View Contact
Keyskills: Analytical skills Windows OS Helpdesk Time management Disaster recovery IT support Customer service Troubleshooting Technical support WebEx
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