Senior Help Desk Shift Lead @ Tietoevry

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Senior Help Desk Shift Lead

Tietoevry
7 - 9 years
Mohali, Chandigarh
1 year ago
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Job Description

Job Description "Job Summary:

Manage Shift rosters.

Supervise the Shifts deliverables.

Escalation Management

Create new knowledge base articles based on new issues

Responsibilities:

Provides advanced technical support and troubleshooting for complex healthcare IT issues.

Acts as a subject matter expert for specific healthcare software applications and systems.

Assists help desk agents with escalated issues and provides mentorship.

Collaborates with IT teams to identify and implement solutions to recurring problems.

Participates in the development and maintenance of knowledge base articles and support documentation.

Conducts training sessions for help desk staff on new technologies and procedures.

Assists in project planning and implementation related to help desk services.

Qualifications:

1. Graduate or equivalent; additional certifications or technical training in IT-related fields is a plus.

2. Proven experience in a customer service or technical support role, preferably in a healthcare setting.

3. Strong knowledge of computer hardware, software applications, operating systems (e.g., Windows, MacOS), and networking concepts.

4. Excellent communication skills, both verbal and written, with the ability to effectively communicate technical information to non-technical users.

5. Empathetic and patient demeanor with a commitment to delivering high-quality customer service in a healthcare environment.

6. Strong problem-solving skills and ability to troubleshoot technical issues independently.

7. Familiarity with ticketing systems and remote support tools is preferred.

8. Knowledge of HIPAA regulations and healthcare industry standards is desirable.

9. Ability to work effectively in a fast-paced environment and handle multiple priorities simultaneously.

10. Willingness to work flexible hours, including evenings, weekends, and holidays, as needed to support healthcare operations."

Recruiter Name Ajay Sharma

Recruiter Email Id aj********a@ti******y.com

Job Classification

Industry: IT Services & Consulting
Functional Area / Department: Engineering - Hardware & Networks
Role Category: Telecom
Role: Telecom - Other
Employement Type: Full time

Contact Details:

Company: EVRY India
Location(s): Mohali, Chandigarh

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Keyskills: IT services Ticketing Computer hardware Networking Customer service Windows Troubleshooting Technical support Financial services Logistics

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Designation / Expected Role

Current / Recent Company (*)

Experience (*)

Expected Salary (*)

Desired Industry (*):

Functional area / Department (*):

Enter Skills (key skills, subjects, technologies & roles to use in search)

Write briefly about yourself, your experience and education (*)

Attach ResumeMax 2.38 MB (RTF, PDF, DOC, DOCX formats only parsed)

Please, check the file size and type.

Add social media [ + ]

Create password

I agree with website service terms and conditions

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Tietoevry

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse o...

Senior Help Desk Shift Lead @ Tietoevry

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