Front desk staff are responsible for a range of different aspects of customer service, including greeting guests, helping them to check in, collecting payments and answering questions. Additionally, front desk employees may need to collaborate with room service staff, deal with complaints and manage guest keys or key cards.
Keyskills: organization interpersonal skills customer service technical skills communication skills problem-solving attention to detail prioritizing multitasking dependability
Consultants offer advice and expertise to client organisations to help them improve their business performance. Their work can focus on operations, strategy, management, IT, finance, marketing, HR and supply chain management across a wide range of industries and specialisms.