Team Lead (Kannada & Malayalam) _Walk in_chennai
- Hexaware Technologies
- 3 - 8 years
- Chennai
- 8 months ago
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Job Description
Immediate openings for Team Lead
Role:
- Facilitate day to day Operations
- Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team
- Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach champions on the same Provide assistance to champions on product and assist champions with customer complaints, wherever necessary
- Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information.
Job Responsibilities:
- Managing Team Performance
- Effective monitoring of champions and providing instant feedback on productivity issues wherever required
- Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc.
- Support the management of other staff in the absence of immediate supervisor
- Should conduct analysis and drive initiatives to improve efficiency within team and CC overall
Criteria: :
- Graduates from any stream or Global Equivalent degree
- Minimum 2-year experience as a Team Leader in Telecom Vertical.
- Minimum of 5 year of work experience in Telecom program from premium contact centers.
- Candidate should be fluent to speak in Malayalam or Kannada Language
Week Off:
5 days working, 2 days rotational off
Note: Interested candidates can directly walk into the above address. Spoc Name: Nandhini (Kindly mention the spoc name in the resume)
Contact Number :7358342***
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Walk-insContact Details:
Company: Hexaware TechnologiesLocation(s): Chennai+ View Contact
Fraud Alert to job seekers!
₹ 4-7 Lacs P.A
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