Immediate opening For Team Lead_Malayalam _Chennai
- Hexaware Technologies
- 2 - 7 years
- Chennai
- 8 months ago
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Job Description
Immediate openings for Team Lead Malayalam
Role:
- Facilitate day to day Operations
- Checking on call distribution and/or other operational roadblocks and helping ease them for his/her team
- Keep a close track and drive NPS and critical call parameters like AHT and quality scores & continuously review/coach champions on the same Provide assistance to champions on product and assist champions with customer complaints, wherever necessary
- Brief the teams daily on changes and issues that affect customers or the team and ensure that staff has access to this information.
Job Responsibilities:
- Managing Team Performance
- Effective monitoring of champions and providing instant feedback on productivity issues wherever required
- Complete administrative functions such as maintaining attendance, addressing disciplinary issues etc.
- Support the management of other staff in the absence of immediate supervisor
- Should conduct analysis and drive initiatives to improve efficiency within team and CC overall
Criteria: :
- Graduates from any stream or Global Equivalent degree
- Minimum 2-year experience as a Team Leader in Telecom Vertical.
- Minimum of 5 year of work experience in Telecom program from premium contact centers.
- Candidate should be fluent to speak in Malayalam language
Week Off:
5 days working, 2 days rotational off
Note: Interested candidate can drop your resume to the below mentioned email id's.
Email id: Na*******1@he****e.com, Bh*****1@he*****e.com
Contact Number: 7358342***,
Job Classification
Industry: BPM / BPOFunctional Area / Department: Customer Success, Service & OperationsRole Category: OperationsRole: Team LeaderEmployement Type: Full timeContact Details:
Company: Hexaware TechnologiesLocation(s): Chennai+ View Contact
Fraud Alert to job seekers!
₹ 4-6.5 Lacs P.A
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Hexaware BPS. is the wholly owned subsidiary of Hexaware Technologies Ltd. We are currently staffed at 4000+ people across Navi Mumbai (Mahape) Chennai, Nagpur US, Mexico and Russia. Hexaware BPS leverages on a strong technology legacy from its parent organization. With an amalgamation of passionate...
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