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Team Leader Operations (Collections) @ Wehire Talent

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 Team Leader Operations (Collections)

Job Description

    ob Title: Team Leader Operations (Collections)
    Location: Mumbai
    Salary: 6 7 LPA
    Employment Type: Full-Time, Permanent


    Job Description:
    We are hiring a Team Leader Collections to manage a team of agents in a call center environment. The role involves monitoring team performance, ensuring collections targets are met, handling reports, and managing day-to-day operations.


    Key Responsibilities:
    Lead and manage a team of collection agents
    Track daily productivity and team performance
    Prepare and share MIS reports (TAT, allocation, pending cases, etc.)
    Ensure timely follow-ups and closure of cases
    Handle escalations and support training needs

    Requirements:
    Minimum 2 years of experience in collections/call center operations
    Strong team handling and reporting skills
    Good communication and leadership qualities
    Based in or willing to relocate to Mumbai

    Contact Details:
    Phone: hidden_mobile
    Email: hidden_email

Employement Category:

Employement Type: Full time
Industry: BPO / Call Center
Role Category: Operations Management / Process Analysis
Functional Area: Not Specified
Role/Responsibilies: Team Leader Operations (Collections)

Contact Details:

Company: Wehire Talent
Location(s): Mumbai

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Keyskills:   communication reporting escalation management collections analytics

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₹ 2 to 7 Yr

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