Analyst I Infrastructure Services
- DXC Technology
- 3 - 5 years
- Bengaluru
- 8 months ago
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Job Description
- 3-5 years of total experience in supporting production environment for EMS tools
- Administer/Manage Tools like ManageEngine ( OpManager, End Point central and Service Desk Plus) - any two tools is mandatory
- Must have 2+ year of experience on Manage Engine OpManager and Service Desk Plus
- Good understanding on monitoring and ITSM and ITOM solutions
- Should have ITIL knowledge and certification is preferrable
- Should have strong knowledge on basics of Operating system, network, Storage and applications monitoring
- Configure users, profile configurations, CI configuration/changes in service desk plus
- Regularly assess tools configurations and bring improvements for efficient tools implementation
- Creating alert thresholds, alarms and define actions
- Configure capacity, availability and performance reports as per the needs
- Participate in root cause analysis and provide feedback from tool point of view
- Perform daily health checks on EMS tools and rectify if there are any issues found
- Conduct regular team meetings to address all the operations related issues, support for change implementations without failures.
- Act as first level of escalation for all the EMS tools related complaints and address based on the priority, escalate to next level support in time if needed
- Good Knowledge on integration of ManageEngine tools for event forwarding, topology synchronization and auto ticketing
- Make sure all the changes are implemented with through risk and impact analysis, so that no changes will be failed to be implemented
- Prepare documentation for standard operating procedures for support team
- Identify risks and issues and take mitigations steps to avoid outages or minimize the production impact.
- Contribute to standardizing monitoring parameters for infrastructure and applications monitoring.
- Perform Manage Engine application upgrades, OS patches and support lifecycle management
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: IT & Information SecurityRole Category: IT Infrastructure ServicesRole: IT Infrastructure Services - OtherEmployement Type: Full timeContact Details:
Company: DXC TechnologyLocation(s): Bengaluru
Keyskills: Root cause analysis Ticketing Social media Service desk Standard operating procedures Infrastructure Management infrastructure services Monitoring Recruitment
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DXC Technology
DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The worlds largest companies and public sector organizations trust ...
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