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Trust & Safety New Associate @ Accenture

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Accenture  Trust & Safety New Associate

Job Description


Skill required:
User-Generated Content Moderation - Content Moderation

Designation:
Trust & Safety New Associate

Qualifications:
Any Graduation

Years of Experience:
0 to 1 years

What would you do?
You will be responsible for analyzing and reviewing user profiles, audio, videos, and text-based content and/or investigating, escalating and/or resolving issues that are reported by users or flagged by the system. Due to the nature of the role, the individual may be exposed to flashing lights or contrasting light and dark patterns.Content moderation is meaningful work that helps keep the internet safe. It may also be challenging, at times. In the context of this role, individuals may be directly or inadvertently exposed to potentially objectionable and sensitive content (e.g., graphic, violent, sexual, or egregious). Therefore, content moderators need strong resilience and coping skills. We care for the health and well-being of our people and provide the support and resources needed to perform their role responsibilities. Active participation in Accenture's well-being support program, designed specifically for the Trust & Safety community, provides valuable skills to promote individual and collective well-being. Reviewing of photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our Clients terms of services. The content may cover may be sensitive in nature. Ensuring every piece of content in violation of clients terms of services is accurately identified and flagged for action in a timely manner.

What are we looking for?
  • Review, classify and/or remove content according to client guidelines, using specific tools and channels
  • Understand and remain updated on changing client policies and guidelines
  • Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
  • Strong coping, emotional resilience, and stress-management skills
  • Excellent comprehension, communication, and (insert language) skills
  • Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best interest of client policies
  • Strong attention to detail
  • Comfort synthesizing and analyzing information from multiple streams
  • Strong critical thinking and decision-making skills Roles and Responsibilities:
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shiftsQualificationAny Graduation
  • Job Classification

    Industry: IT Services & Consulting
    Functional Area / Department: Environment Health & Safety
    Role Category: Community Health & Safety
    Role: Community Health & Safety - Other
    Employement Type: Full time

    Contact Details:

    Company: Accenture
    Location(s): Hyderabad

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    Keyskills:   analyzing information graphics critical thinking moderation internet non voice process inventory control international bpo chat process sap customer service customer care customer support voice process content review decision making email support

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    Accenture

    Interested candidate, be available for an interview call HR Junaid- 7611009923