Group Leader
- Servicemax
- 5 - 9 years
- Pune
- 23 days ago
- Email to a friend
- Report this job
Job Description
Our world is transforming, and PTC is leading the way?Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business
Our people make all the difference in our success
Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible
A Group Leader is an entry level management and technical position whose job is to ensure a high level of PTC customer satisfaction by ensuring their group provides superior customer service
This Group Leader will manage a small team of engineers on the NOC team whose primary focus is to remediate monitoring alerts that occur for PTCs PLM SaaS customers
This is a supervisor role primarily in the North America hours with the below overall responsibilities:
Ability to envision and appreciate customersinterests and specific concerns
Listening, collecting points of view, analyzing data, preparing reports and presenting information with key take aways
Handling customer escalations and proactively keep management informed about critical issues
Coach the team to perform their job well and keeps direct reports up to date with information and upcoming events
Visible and accessible to employees on a regular basis
Self-Motivated, willing to lead by example with positive attitude and demeanor
Demonstrates the ability to comprehend complex problem descriptions and effectively communicate possible resolution options in a verbal and written medium which may help address customers ongoing problems
Contributes to departmental goals and objectives / metrics and plans; may contribute to organizational goals
Participate in on call rotation
Technical Skills
Minimum 4 yearsexperience in a customer facing role with a Bachelors Degree in Computer Science, Mechanical, Electronics & Telecommunication Engineering
Experience with Windchill will be considered in lieu
Excellent Excel skills
Basic understanding of SaaS products and Cloud Terminology
Familiarity with Python or some other scripting language is a nice to have
Soft skills
Strong customer focus
Strong written and verbal communication skills
Good prioritization & organization skills
Ability to recognize conflict and work through it
Good ability to motivate and persuade others
Experience working with Cross Functional Teams
Life at PTC is about more than working with todays most cutting-edge technologies to transform the physical world
Its about showing up as you are and working alongside some of todays most talented industry leaders to transform the world around you
If you share our passion for problem-solving through innovation, youll likely become just as passionate about the PTC experience as we are
Are you ready to explore your next career move with us
We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws
Review our Privacy Policy here
"
Job Classification
Industry: IT Services & ConsultingFunctional Area / Department: Customer Success, Service & Operations
Role Category: Non Voice
Role: Technical Support - Non Voice
Employement Type: Full time
Contact Details:
Company: ServicemaxLocation(s): Pune
+ View Contact
Keyskills: python escalations saas group leadership writing windchill communication skills
Fraud Alert to job seekers!
₹ Not Disclosed
Servicemax
ServiceMAX Facility Management Pvt. Ltd.ServiceMax, an ISO 9001:2015 Certified 17 years old leading Facility Management Company thrive to deliver cost effective and customer centric Housekeeping and Facility Management Solutions to help its Business Partners and Society at large in building an eco...
Job Listings
We are in open beta version of website, please let us know if any issues, at: info(at)indigojobs.in